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Blizzard of 2013 Update - and Picture!

Blizzard of 2013

I just want to thank our customers for their patience during the blizzard.  We had to close early on Friday as the Governor had ordered all the roads and public transportation closed.

We are digging out from the snow today.  While deliveries may be slightly delayed, we are open and our team is here to help you!

Posted under Uncategorized, Miscellaneous Thoughts by Stewart on Feb 11, 2013 | Comments: 0 | Comments Off

Reflections on 2012

Worlet of top training videos and DVDs for 2012

One of the fun things that we get to do when we start a new year is we take some time to reflect on the past year.  We ask ourselves a variety of questions: What programs have been most popular with our customers?  What does it indicate about the workplace today and what managers and HR professionals are seeking?  What are our customers telling us about the future? 

A few years ago, many of our customers were looking for programs on change as they tried to navigate the slow economy.  I think with the improving economy we've seen a shift towards programs that motivate and energize a workforce.  Of course, customer service remains a popular topic for all organizations.  We've also seen an increasing interest in programs that help organizations deal with the many generations who are in the workforce simultaneously. 

Here is a sampling of some of our most popular programs for 2012

The Happiness Advantage with Shawn Achor is our most popular program.  Shawn Achor has taken his years of research in positive psychology to the world of work.  In essence, his message is this: You can increase your performance and productivity by every measure with a positive mindset... and there are simple tools to help you improve your mindset.  All of this will help your organization.  If you'd like to preview this program, click here.

Fish and Fish for Leaders:  The Fish Philosophy programs remains some of the bestselling programs worldwide.  I think part of the reason for the popularity of these programs is that on the surface, a fish market seems an unlikely place to find fun, positivity, creativity, and excellence.  But, when you watch the Fish programs, you see all of these ideas present at the Pike's Place Fish Market - and the lessons are truly universal.  If you'd like to preview this program, click here.  

Ben Zander's "Leadership: An Art of Possibility" and "Attitude: Radiating Possibility" remain very popular.  Benjamin Zander is the conductor of the Boston Philharmonic Orchestra and uses music to inspire people to be their best. If you'd like to preview this program, click here.

Morris Massey has a totally unique, funny, and irreverent way to communicate about generational differences.  His programs have been popular for decades. If you'd like to preview this program, click here.

Sam Glenn Series:  Sam Glenn is hysterical.  He's an artist and motivational speaker.  And his message about attitude, change and... well, lizards are very popular with our customers. If you'd like to preview this program, click here

Beyond Words for Healthcare:  Body language means a lot - particularly in the world of healthcare delivery.  This program (part of a series on body language) has been our top healthcare title for the year If you'd like to preview this program, click here.

Harassment: A New Look - the issue of Harassment is one that is constantly in demand.  The "A New Look" series has become one of our best sellers as it provides excellent suggestions for employees and managers on everything from sexual harassment to bullying. If you'd like to preview this program, click here

So what about 2013?  We see an exciting year ahead as we work to deliver more programs to you - at a range or pricing.  You'll see more titles under $200 (we've added this category as a "Topic" in our website) and also new releases from Enterprise Media and from other producers. 

Also, stay tuned for some hysterical meeting videos!

We look forward to an exciting 2013 with all of you and are always grateful for the opportunity to work with you.

Thank you for being our customers!


Posted under Best Sellers, Lists, Customer Service, Training Ideas, Sam Glenn, Morris Massey, Fish Philosophy, Shawn Achor, The Happiness Advantage by Stewart on Feb 08, 2013 | Comments: 0 | Comments Off

Four Reasons Why Etiquette Matters in the Workplace

My friend Robert Dimmick has been writing about Etiquette for years under the name "The Etiquetteer."  I like his wit and humor (as well as his sensible advice).  I also think that etiquette may be a surprisingly powerful resource for HR professionals...

You're probably asking why am I writing about etiquette?  Isn't this a concept that has gone out with powdered wigs and the Model T?   The answer is simple: I believe that most of the principles of etiquette can help you in your workplace - today's workplace.

Here are some of the ways in which Etiquette can help:
  1. Etiquette helps with customer service: Let's face it, good customer service comes from politeness and genuine interest in the needs of the customer.  Improve the level of etiquette and you'll improve your service.
  2. It helps build respect in the workplace:  When we look at harassment in the workplace, much of the problem seems to stem from a lack of, well, politeness.  If you look at the scenarios that are shown in our respect and harassment prevention training videos, you'll see scene after scene of bad, boorish behavior.  Maybe, if we all tried to be a little more polite, then the incidence of harassment (and the attendant productivity reductions) would diminish. 
  3. It can be a way to reduce workplace conflict:  Workplace conflict can and does happen.  But if your team exhibits respectful, polite behavior, the likelihood of this happening is reduced.
  4. Good behavior also is a boon to business:  You can achieve more if you have good and positive working relations with colleagues, vendors, and customers.

Here are a few great articles from The Etiquetteer for you:

Thoughts on Customer Service.

Thoughts on Office Etiquette.

I encourage you to poke around the website.  You'll find lots of insights and quite a bit of humor as well!

Posted under Miscellaneous Thoughts, HR and Training, Management, Respect in the Workplace, Etiquette by Stewart on Feb 01, 2013 | Comments: 0 | Post a comment»

A New Library – Adding More Great Training Programs at a Lower Price

2013 bring us exciting news!  Enterprise Media has acquired the JWA Video Library.

Many of you know about these videos produced by Jack Wilson.  Over the years, Jack has produced a number of terrific training videos covering topics like supervisory skills, sexual harassment prevention, customer service, writing skills, etiquette, and much more.  Most of these programs are priced under $200!  In fact, we've added a new "Topic" selection on our website called "Programs Under $200" to help you search for these programs. 

Here’s the complete list of Jack Wilson programs:

 

 50 Ways to Keep Customers

Basics of Business Etiquette

Basics of Profitable Customer Service

Basics to Improve Memory

BEAR Essentials of Business

Better Meeting Management

Communication Skills That Build Relationships

Communication Skills… What Everyone Needs to Know

Effective Performance Management

Effective Teamwork

El Poder de la Atencion al Cliente

Empowering Employees

Feedback Skills for Supervisors

The Keys to Effective Supervision

Hiring the Best

How to Achieve Ultimate Success

How to Deal with Cultural Diversity

How to Develop Effective Communication Skills

How to Get Things Done

How to Hold Successful Meetings

How to Make Winning Presentations

How to Plan Write and Give a Winning Presentation

How to Set and Achieve Goals

How to Supervise People

In an Instant Series

Listen and Win

Manage Your Time Better

Managing Conflict at Work

Negotiating for Business Results

Overcoming Stress at Work

Prevent Sexual Harassment in the Work Place

Succeed By Coaching

Succeed By Listening

Supervising the Difficult Employee

Telephone Skills at Work

The New Supervisor: Skills for Success

The Power of Attitude

The Power of Customer Service

The Write Stuff

Time Management: Get the Most out of Your Time

Use the Telephone the Right Way

Winning Customer Loyalty Volume I

Winning Customer Loyalty Volume II

Winning Telephone Tips

Writing for Business Results

 

 

 

 

 

 

 

 

 

Posted under What’s New, Lists by Stewart on Jan 30, 2013 | Comments: 0 | Comments Off

A Classic Library Returns to DVD

As many of you know, for several years, DVDs of the Vision Point library of training programs were taken off the market.  I am happy to say that the entire Vision Point Video Training Library is back on DVD!   This includes some very popular programs such as:

 

A.C.E. It! How To Solve Tough Workplace Problems
A.C.T. with Integrity
Another Look
Bad Apples
Be S.A.F.E. (Not Sorry) - Preventing Violence in the Workplace
Coach the S.A.L.E. for Sales Managers
Courage to Coach
Generations: MEET for Respect In The Workplace
Glad I Could Help
I Wish My Manager Would Just...
Integrity Every Day
It’s Not Just About Sex Anymore
It’s the Law - The Legal Side of Management
Just Be F.A.I.R.
L.E.A.D. with Integrity
Legal Briefs - Discipline & Termination
Legal Briefs - Recruiting & Hiring
Legal Briefs - Substance Abuse
Legal Briefs - The ADA
Legal Briefs - Workplace Privacy
Legal Briefs - Workplace Violence
Let’s T.A.L.K.
M.E.E.T. on Common Ground
M.E.E.T. Zero Tolerance
Peer Today, Boss Tomorrow
Preventing Retaliation in the Workplace
Ready. Set. CHANGE!
Sexual Harassment: It Can Happen Here
Sexual Harassment? You Decide
Support the S.A.L.E. for Service and Support Professionals
The Right Side of the Line
The S.A.L.E. Series
The Three Dimensional Interview
We Need to M.E.E.T. - Managing for Respect in the Workplace
Whale Done!
Win the S.A.L.E. for Sales Professionals

 

Posted under Lists by Stewart on Nov 12, 2012 | Comments: 0 | Comments Off

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