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The Power of The Personal

Panera Bread Story - Brandon and Theresa Cook

So much of what we speak about boils down to the basics.  Treat customers as you'd like to be treated.  Listen to the good ideas of your people.  Keep a positive attitude and your attitude will spread to others. 

Often we get so tied up in the day to day business, that we forget these basic lessons... Here is a great story about a simple act of kindness... One that had a huge impact for Panera Bread.  CLICK HERE TO READ THE STORY

Remember, the small stuff really matters!

Here's more on this great story from AdWeek!

Posted under Customer Service, Miscellaneous Thoughts, Corporate Strategy by Stewart on Sep 12, 2012 | Comments: 0 | Comments Off

What's HOT?

Happiness is hot! Why? Because these are stressful times and in order to survive you have to keep your sense of humor and laughing helps!

 A friend of mine sent me this video! Watch it and I promise you that it will put a smile on your face and you may even laugh out loud!

Happy People Dancing in this World:

Now don't you feel better!!!!


P.S.  If you want to see more videos that will make you happy, check out our new release, "The Happiness Advantage!" with Shawn Achor.

Posted under Miscellaneous Thoughts, Shawn Achor by Stewart on Aug 17, 2012 | Comments: 0 | Comments Off

Oh Happy Day!

Oh Happy Day!

I am not sure if you noticed the cover of "The Harvard Business Review" this month.  The entire issue is devoted to happiness.  You might wonder what the message this issue delivers.  It's simple:  If you work towards a positive environment for your people, your organization will perform better and your people will have a higher level of performance (in a sustainable manner).  In addition, your employees will be more productive, turnover will be lower.  Basically, you'll be setting your organization up for success. 

The issue has a great article from Shawn Achor (who is the host of our new program "The Happiness Advantage") as well as interesting articles by Justin Fox, Gretchen Spreitzer, and Peter Stearns.

As I read the magazine, I was really fascinated by an interview with Daniel Gilbert, the author of "Stumbling on Happiness."  The interview reinforced some of the lessons I'd already learned about the power of happiness.  In the interview, you'll learn more about how happiness works and how you can be happier.  I was also interested in Daniel Gilbert's comments about managers.  He reminds us how much better reward is for employees as opposed to threats.  Using positive feedback and rewards is a much more effective way to stimulate

Which brings me to the next cool news item.  Shawn Achor's "Talk of the Day" on TED has had over 55,000 views.  If you haven't seen it, Click Here

Posted under Shawn Achor, The Happiness Advantage by Stewart on Feb 23, 2012 | Comments: 0 | Comments Off

The power of a note.

Last week, as I was settling down after a fun and festive holiday season, I received a postcard in the mail. It was from a store called Uniform that is a few blocks away from my home in Boston. I’d visited the store to get some fun gifts for my nephews (and, it turns out, a "gift" for myself, too).

The card didn’t say a lot, it just said "Happy New Year from Uniform! Thanks for making 2011 great." It was a simple, handwritten note, but it had a big impact - at least for me. I thought, "Wow! These people are great! I want to visit their store again." Just a small note made a big difference.

In the rush of trying to do many things with too little time, we might forget the power of a thank you note. My New Years resolution is to thank people more often - and, if possible, more than once. Here are some thoughts that occurred to me about this note:

It was simple: The postcard had just two short sentences, but the message was clear and I felt appreciated. Thank you’s don’t need to be complicated.

It was hand written: The postcard was handwritten. That made it more personal. I know that someone had taken time to send me a note.

The tone was positive: I felt appreciated for helping to make 2011 a good year for a nice local store in my neighborhood. The positive tone of the note left me feeling good about myself and appreciated.

So, this note was a good reminder for me and I thought you might appreciate it as well. For all our customers, friends, and fans... THANK YOU! I hope 2012 brings all of you health, happiness, and success.

Posted under Customer Service, Miscellaneous Thoughts by Stewart on Jan 12, 2012 | Comments: 0 | Comments Off

Miracle on the Hudson... An amazing story

I am sure all of you recall the story of Capt. Sully Sullenberger, who landed his US Airways plane on the Hudson River in the heart of New York City after all the engines shut down after the plane flew through a flock of geese. The story of the landing and the safe rescue of all 155 passengers is dramatic and inspirational. But the lessons from this event are also inspirational.

Recently Capt. Sullenberger wrote the book, "Highest Duty" that speaks about the events on that fateful day. In the book, he also shares ideas that can be an inspiration to everyone. Now, one of the producers with whom we work have released the video, "Miracle on the Hudson." It is both inspirational and shares these philosophies. If you want to see the book, click here. If you’d like to preview "Miracle on the Hudson," click here.

Posted under What’s New, Miscellaneous Thoughts by Stewart on Sep 30, 2011 | Comments: 0 | Comments Off X

Fresh, delicious, crisp...

Yes, we do still include a popcorn package with each DVD purchase. It’s our way of saying "thank you" for being our customer!