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Out of Orbit Catalog!

Enterprise Media Training Video Catalog

We have completed our new catalog! As always, our design team has come up with a fun cover. But, the material inside is really exciting too. We have a lot of terrific new programs - and also classic bestsellers. You can view the catalog online by clicking here. Or you can request a copy of the catalog by visiting our catalog order form.

Posted under What’s New, Customer Service, Management, Fish Philosophy by Stewart on Aug 19, 2011 | Comments: 0 | Comments Off

In Customer Service, Small Things Matter

I know I’ve written about customer service in the past. Well, this time, I want to speak about small things. In particular, how welcome a company makes you feel. I have two examples (one positive and one negative) that come to mind.

This past weekend, I went to a gas station near my parent’s home to fill my car up. I decided that this would be a good opportunity to check to see if I had won "Mega Millions" at the lottery and to put down another dollar for a new ticket. (I am pretty sure that I will never win the lottery, but it’s kind of fun to give it a try and I know the money I spend supports cities and town in my state, so I get a ticket now and then).

I waited in line for a little while and presented my ticket. The sales clerk looked at me with a big frown on his face and said, "You know, you can check to see if you’ve won this on the web." Unsaid was, "Why are you bothering me with this, I don’t like you." Now, I know I can check the winning numbers online, but I wanted to get a new ticket (and a bottle of water). The sales clerk make me feel unwelcome. As I left the station, I asked myself, "why should I shop at this gas station? There are lots of places to get gas, water, and a lottery ticket." I was made to feel unwelcome and as a result, I think I’ll avoid this gas station in the future.

Now, on the other side, I went to a different gas station a few days earlier to get my inspection sticker. I pulled up to the garage and waited for the man who does the inspections to come out. When he arrived he gave me a big smile and, anticipating my questions, asked if I needed an inspection. He thanked me for coming to the station and told me it would be a few minutes and pointed me to the waiting area. When the inspection was done, he thanked me for coming and asked if he could help me in any other way - and he mentioned that as a customer I could get free air for my tires at any time. I left this station feeling welcomed and wanting to give this gas station my business in the future.

It is interesting how important your welcome can be for a customer. Think about it: A smile; a few friendly words; a thank you. That’s all it took to make a huge difference. With one encounter, I left unhappy. With the other, I had a smile on my face - and a resolve to come back.

Business is tough enough for all of us. Remind your team about the importance of a genuine welcome for customers. It will make a difference.

Posted under Customer Service, Management by Stewart on Jul 19, 2011 | Comments: 0 | Comments Off

The Happiness Advantage with Shawn Achor is a Telly Award Winner!

Bronze Telly Award

We just received notification that our program The Happiness Advantage has won a Telly for outstanding training program. This program, hosted by Shawn Achor is based on Shawn Achor’s best selling book and shows how companies can improve job satisfaction, productivity, and creativity by focusing on positivity in the workplace. The results from this work can be amazing!

If you haven’t had a chance to see this program, you might want to take a look at it by clicking HERE.

Posted under Best Sellers, What’s New, Product Reviews and Articles, Shawn Achor, The Happiness Advantage by Stewart on Jul 05, 2011 | Comments: 0 | Comments Off

Help Spread Happiness with The Happiness Campaign

Many of you have already previewed our new program, The Happiness Advantage.

I have to say, I really love the messages in this program. I love the fact that the scientific data shows that we actually perform better at work when we’re happier. It is really amazing. I particularly like the ways in which we can all do simple things to improve our happiness.

The thing that has worked best for me recently is exercise. Shawn Achor not only says that exercise makes you happier, it actually improves your cognitive abilities. I am not sure if I am any smarter after I exercise, but I know I feel better!

What do I do for exercise? I swim. I know, some of you think swimming can be a little tedious. I used to as well. But, I have found a way to fix this! I now listen to music on my iPod when I swim. There are a whole bunch of neat ways to do this, but my favorite comes from the website www.h2oaudio.com. If you like to swim, you should check out this website!

But back to the purpose of this blog. We thought is would be a great idea to spread happiness to more people. That’s why we came up with "The Happiness Campaign!"

Shawn Achor speaks about "The Ripple Effect" in his book. Essentially, when you are happier, that positivity ripples out to other people (at work, at home, even to strangers around you). Your happiness makes a difference to others - and everyone will benefit from that!

In order to spread happiness, we have started The Happiness Campaign. It’s designed as an easy way for you to share ideas that spread positivity - and hopefully to let your ideas ripple that positivity out to others. If you have a chance, visit the campaign on Facebook or go to www.thehappinesscampaign.com. Tell us what makes you happy! Share a video or a story and see if your idea spreads to other people.

Wouldn’t it be great if we could help make people a little happier?

Posted under Shawn Achor, The Happiness Advantage by Stewart on May 17, 2011 | Comments: 0 | Post a comment»

You can practice happiness on your iPhone or Android Device

iJournnal application for The Happiness Advantage

We’ve heard from many of you who have seen our new video The Happiness Advantage that you’d like a simple too to work on your happiness habits on a regular basis.

Now you can with the new I Journal application: this new application is designed according to the core principles that renowned author and psychologist Shawn Achor describes in his book "The Happiness Advantage." It’s free to download. Here’s how it can help you:

  • journaling as a means of moving from task-based activities to meaning-based activities
  • write down something you are grateful for every day: gain a more positive perspective on life
  • record how you exercise: boosts your mood and enhances your work performance
  • capture moments of meditation: increases happiness, lowers stress, and can even improve immune function
  • make note of your acts of kindness: feel much happier

Research shows that by practicing these principles, people can increase their productivity and develop a "happiness advantage". Remember, optimistic employees are 31% more productive, take fewer sick days, achieve higher sales and make more money. They perform more accurately on tasks and think smarter. Yet, it’s not this success that makes them happy. In fact, it’s the other way around: happiness comes first, leading to greater success-for themselves, their workgroups and their organizations.

I Journal makes it easier for you to capture text, photos, or voice notes from anywhere you are. Create a free account at Catch.com to enable automatic syncing and the ability to view and edit your journal on the web as well as from your Android devices.

Your notebook can be viewed in forward or reverse chronological order. Your entries can also be location-tagged and shared via email, Facebook, Twitter, and more.

I Journal is powered by Catch.com

Posted under What’s New, Shawn Achor, The Happiness Advantage by Stewart on May 13, 2011 | Comments: 0 | Comments Off

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