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The Power of The Personal

Panera Bread Story - Brandon and Theresa Cook

So much of what we speak about boils down to the basics.  Treat customers as you'd like to be treated.  Listen to the good ideas of your people.  Keep a positive attitude and your attitude will spread to others. 

Often we get so tied up in the day to day business, that we forget these basic lessons... Here is a great story about a simple act of kindness... One that had a huge impact for Panera Bread.  CLICK HERE TO READ THE STORY

Remember, the small stuff really matters!

Here's more on this great story from AdWeek!

Posted under Customer Service, Miscellaneous Thoughts, Corporate Strategy by Stewart on Sep 12, 2012 | Comments: 0 | Comments Off

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