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15 Reasons You Should try Trainflix®: THE Online Training Library

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  1. One Low Price:   Whether you purchase the "basic" package which offers over 350 programs for $16.50 per employee per month (annual plan) or the "Complete" package which offers over 1,800 programs for $24.95 per employee per month (annual plan option)  Trainflix® has an answer for you.
  2. Hundreds of Courses:   You can choose from over 1,800 courses. 
  3. Unlimited Access:   Each employee will have unlimited access to all the programs on Trainflix®.
  4. Watch from Anywhere:   With Trainflix® you can access programs from your desktop, laptop, smartphone, or tablet using our iOS and Android applications.  Start the course on your laptop and finish on your phone!
  5. FREE One Week Trial:   You and two of your colleagues can try out Trainflix®. for free.  Sign up - there's no credit card required.
  6. Improve Customer Service:   Motivate each member of your team and improve their customer service skills – in person, on the phone or via email.  It's all available to you on Trainflix®.
  7. Improve Communication:  Learn how to communicate more effectively.   With the programs on Trainflix® you'll improve listening skills and learn how to delegate and make meetings more efficient, productive and effective.
  8. Develop Skills:  Whether you are a manager, supervisor or an employee who is seeking to improve your skills, Trainflix® has a video to meet your needs. You can learn new selling skills or gain insights into self-improvement and personal productivity.  You can find out how your team can perform better or learn how to deal with organizational change.  It's all available to you – immediately on demand. 
  9. Find Solutions for Workplace Problems: Do you have to deal with a problem employee?  Do you need to discuss a delicate topic like an employee's attitude, tardiness or personal hygiene?  You'll find programs to help you deal with all these issues plus many more on Trainflix®.
  10. Motivate Your Team:  You can motivate your team to higher levels of success with our motivational videos.  See how Sam Glenn can give your team a "Kick in the Attitude" or make the office more positive and productive with "The Happiness Advantage." 
  11. Learn From the Best: Trainflix® has some of the world's leading experts.  You can learn from "In Search of Excellence" co-authors Tom Peters and Bob Waterman, Harvard Business School Professor John Kotter, or best-selling authors Shawn Achor, Lou Holtz, Dewitt Jones, Jennifer James, Morris Massey, Loretta Laroche, Laura Goodrich, Joel Barker, Paul Timm and many more.  All these experts are available to you at any time!    
  12. Energize your Meetings:  Do you need to sparkle up a meeting?  Try the Muppet Meeting Films, The Barkles and many others! Make any meeting more fun and exciting.  All these are available to you on Trainflix®.  
  13. Learn How to Comply with Government Regulations:  Whether you're trying to meet standards for the Americans with Disabilities Act (ADA) or trying to reduce sexual harassment claims, you can find programs that will help everyone in your organization.  
  14. Healthcare: If you're looking for specific programs that contain healthcare training for customer service, safety and patient care we have it on Trainflix®.  
  15. Safety: If you are looking for compliance programs with safety instructions we have them! Keep your staff and your workplace safe.

Posted under What’s New, Customer Service, John O’Hurley, John Kotter, Tom Peters, Training Ideas, Sam Glenn, Morris Massey, Leadership, Management, Shawn Achor, Enterprise Media News by Stewart on Aug 04, 2015 | Comments: 0 | Post a comment»

Once again... The Problems of Complacency

I’ve written blogs in the past about the problems with complacency. I know that Tom Peters and John Kotter speak about this all time in their writings and speeches. Well, the terrible news in the Gulf of Mexico brings the issue of complacency to mind again.

I don’t think there is any doubt that one of BP’s problems was complacency. Since there hadn’t been any problems in the past, why should they think there would be problems in the future? BP was suffering from a bad case of complacency... Maybe, the managers thought, they could even push the envelope a bit regarding the strictest safety standards... complacency again! Even when the leak started, they seemed to put all their eggs in one basket - the first "cap"... they didn’t seem to have a comprehensive set of back up plans ready to go. Once again they were complacent.

Companies, like BP can get complacent. Government agencies can get complacent, too (think of the Challenger Disaster for NASA and of Katrina). Toyota got complacent about its standards of quality.

We all need to work against complacency. How do you do this? Part of the answer is awareness. Part of it also requires a regular review of processes and procedures. Part of it falls on leaders who need to be aware and willing to challenge the status quo. Human nature tends to fall on complacency. We become comfortable and unwilling to challenge assumptions. But in order to avoid real problems, leaders, managers, and all employees need to try an overcome this natural impulse...

Posted under John Kotter, Tom Peters, Leadership, Corporate Strategy by Stewart on Jun 14, 2010 | Comments: 0 | Post a comment»

Thoughts on Fortune Magazine's "100 Best Companies To Work For"

I love the annual Fortune Magazine issue that celebrates the "100 Best Companies To Work For." I always learn new ideas about excellence, service, leadership, and success when I read the article. Year in and year out, I find that there are a few enduring lessons that emerge from these companies... Here are some:

1) Great customer service starts with motivated and positive employees. You simply can’t have excellent customer service if your employees feel disempowered and discouraged. Moreover, it is very difficult to deliver consistent service when you have a high turnover rate. As Herb Kelleher used to say, "Pay attention to your people and the customers will be happy... and ultimately the shareholders will benefit."

2) These companies all work hard at internal communication. One of the critical components of a "Best Company To Work For" is communication. Senior leadership knows this and works hard at it.

3) Listening is a critical skill for leadership. The corollary to communication is listening. This skill is critical for successful leaders, managers, and supervisors. Listening is a skill that can be developed and improved and all of these organizations work on listening skills.

4) The Leaders at these companies seem to understand that it’s not all about them. These days we seem to be barraged by leaders who receive huge bonuses. Some leaders seem to feel that they are the only people that count. At the best companies, the opposite is true. Leaders know that it is the success of the entire organization that matters. These leaders are for the most part more responsive, engaged, and more humble.

5) Low turnover, loyal employees, and an open organization are good for the bottom line, which is why these companies are so successful. Even in a tough economic environment they are able to outperform their competitors. How? The investment in their people pays off in higher productivity, willingness to work on creative solutions, and commitment.

As many of you know, we have filmed at a number of these companies over the years, profiling different aspects of excellence. You can learn about the success strategies at The Container Store and Deloitte in the program Re-imagine. USAA and Whole Foods Market are featured in The Excellence Files. Tom Peters speaks about Deloitte, Stew Leonard’s, FedEx and others in a number of his programs. And yes, it is still all about the people!

Posted under Corporate, Customer Service, Tom Peters, Corporate Strategy by Stewart on May 27, 2010 | Comments: 1 | Post a comment»

Tom Peters New Book: The Little BIG Things!

The LIttle BIG Things by Tom Peters

More great book news! Tom Peters book "The Little BIG Things: 163 Ways To Pursue Excellence" is now available. As many of you know, Tom Peters has been consolidating a lot of his best ideas into "Success Tips" for his blog. These tips distill so many of the ideas that Tom has developed through his practice.

After accumulating hundreds of these ideas (over several years), Tom decided to aggregate the best of these into a book. In it, you will find ideas for improved customer service and leadership. Tom also shares ideas on innovation, excellence, and organizational strategy. I particularly like Tom’s advice on improving your communication abilities, and honing your leadership skills.

These are 163 great ideas... and they are motivational, insightful, fun to read, and eminently useable (and, for that matter, sensible). If you’re interested in Tom’s new book, click here to see the link on Amazon.com.

As many of you already know, Tom has also put a lot of these great ideas into a training video series. We shot over 90 of Tom’s "Little BIG Things" over three fun and fascinating days. I confess that we spent as much time chatting and laughing as we did shooting Tom’s segments. Free previews are available here: The Little BIG Things DVD series.

Posted under Best Sellers, What’s New, Customer Service, Tom Peters, Leadership, Management by Stewart on Mar 10, 2010 | Comments: 0 | Post a comment»

Feedback!

I am not sure if we are supposed to be "tooting our own horn" in a blog, but I confess it is great when we get feedback (positive and negative) from customers. I wanted to share some of the positive feedback that we’ve received recently. As Tom Peters says in one of our new videos, "The brand of a company is directly related to the quality of the talent." We are very lucky to have such a great group of talented people here... and, as you can see, many of our customers think so, too!

Here’s a sampling of what we’ve heard:

1) Thanks for the follow up. Of all the media companies we have dealt with, you have been the most customer focused. It’s greatly appreciated and encourages me to go your direction in the future. Needs are fulfilled for now. Will look back to Enterprise Media again when the need arises. Thanks again for all of the wonderful support.

HR Executive
Manufacturing Company

2) Just wanted to let you know that the DVD rental I ordered late yesterday afternoon arrived just moments ago. You saved my meeting!! And I am sincerely appreciative of your quick response to my last minute request... Thank you again. You have made this HR Director a loyal customer of Enterprise Media for life!

Senior Director,
Human Resources

3) Since I am now convinced that you are a real person and not an e-mailing robot (although that is a very marketable skill) and given that you actually wrote me back I am going to be even MORE serious about thinking of you for future training needs. I will be so bold as to say that I have added your contact information to my small but highly effective box of contacts (cleverly disguised as a box of business cards) - although I had to fill out a blank business card by hand. It’s the personal touch, I suppose. But you are worth it.

Thank you for responding!
Manager, Financial Institution

4) Thank you for the follow-up e-mail. I am very impressed with your customer service. Not only did you make my return process painless, you have continued to follow-up and make sure I am happy with the process and the products. You definitely have our future business when it comes to employee training needs/products. Again, thank you, for your efficiency and your professionalism.

Executive,
Medical Organization

5) Thank you so much for your quick response and wonderful customer service. It’s refreshing after working with some of the vendors I have had to deal with.

Have a wonderful day!

Reference & Management Librarian

6) Thank you so much for the great customer service that I have received.
You have made it very easy to do business with you and you answered all my questions! I really appreciate all of the work you have done!

Manager,
Non Profit

Finally, here is a great story we received a few years ago from one of our customers, Chip Bell. Here is a story he posted on his website (http://www.chipbell.com/index.html):

Great Service Recovery Stories

We ordered a new VHS training video from Enterprise Media in Cambridge. Putting the brand new videotape in a VCR, the sound was great but the picture fuzzy. We concluded the videotape was defective. We returned it to Enterprise Media with a note of explanation. Immediately, we received a note back from one of the company owners sincerely apologizing for the problem. She also indicated a new copy was being overnighter that very day (even before receipt of the "defect"). Additionally, we were given a complimentary copy of another video in the same series. Enterprise Media turned our disdain into delight.

Postscript: When the new videotape worked perfectly in the client’s VCR, we began to wonder if we had been the problem. Since we have all moved to the DVD world, we had forgotten that many VCR machines might require adjustment of the tracking to make the picture clear. We obviously never adjusted tracking which impacts the quality of the picture.

Lessons learned from the story: Assume your customer’s explanation of the problem is fact. Respond with great urgency. Apologize, even if you suspect you might not be the source of the problem. It shows customers you are concerned about their feelings not just their issues. Offer some symbolic gesture or atonement to demonstrate your sincerity and sorrow. Follow-up to make sure your recovery solution was satisfactory to your customer. Look for ways to give customers a chance to try you again after recovery-turn an "oops" into an opportunity.

Recommendation: For all your video needs, contact www.enterprisemedia.com... I guess that is a plug for us! ;)

Posted under Miscellaneous Thoughts, Tom Peters by Stewart on Nov 19, 2009 | Comments: 0 | Post a comment»

EnterpriseMedia.com X

Fresh, delicious, crisp...

Yes, we do still include a popcorn package with each DVD purchase. It’s our way of saying "thank you" for being our customer!