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Now you can get A "Kick In Your Attitude" in print!

A Kick In The Attitude by Sam Glenn

Sam Glenn has just released a book called "A Kick In The Attitude," which is published by Wiley. Many of you know Sam from his hysterical video series (which includes the program "A Kick in The Attitude." Now, Sam has put his philosophy in print!

Sam’s book is filled with his usual great stories as well as lots of wonderful advice and tips for getting - and keeping - a great attitude. I am always drawn to his customer service stories, and Sam’s book is filled with them. But as I was reading Sam’s book, one other topic caught my attention. It’s in Principle #17 (which is called "Attitude Is Like Chalk Dust - It Gets On Everything You Touch").

In this chapter, Sam has a section called "You Can’t Please Them All." In it he speaks about the challenge of delivering great customer service. Sometimes you really can’t please everyone. For example, if your customers are rude to your people, then maybe you can’t please them and you have to move on. This is hard advice, but I also think it is great advice. Herb Kelleher was also a fan of this philosophy. In my interview with Herb, he said that at Southwest their philosophy was to put employees first. Herb thought that if the employees were happy, then the customers will be well served and the shareholders will reap the benefits. It’s great advice!

Give Sam’s book a try! It’s a fun read! Click here to see more on www.amazon.com. You can also see a preview of Sam’s video "A Kick In The Attitude."

Posted under Talent, What’s New, Sam Glenn by Stewart on Feb 12, 2010 | Comments: 0 | Post a comment»

3D Graphics Animator

We are currently looking for an individual to do some 3D Graphics for our next release. Please email amy@enterprisemedia.com for more information.

Thank you!

Posted under Talent, What’s New by Stewart on Mar 10, 2009 | Comments: 0 | Post a comment»

Talent: The Key to Rebuilding Ford's Brand? Tom Peters might agree.

As many of you know, Tom Peters speaks constantly about finding, cultivating and keeping talented people. Tom defines Talent pretty broadly. He says you shouldn’t always assume that a 4.0 grade point average is the answer. You should find people who think creatively, work well with others, and are innovative. This process works for the best baseball teams and symphony orchestras, so why shouldn’t it work for your organization?

To prove his point, Tom often uses former GE CEO Jack Welch as an example. Welch oversaw huge growth and success during his tenure at GE. Welch was a talent fanatic, and his obsession paid off in spades!

I thought about Tom’s ideas, as I was reading an article in Business Week about Jim Farley, Ford Motor Company’s new Marketing Czar. Farley, a veteran from Toyota, is trying to revive the Ford brand ("brand power" is another of Tom Peters’ favorite topics).

One of Farley’s comments struck me (and I thought it could easily have come from Tom Peters mouth). The article was talking about pulling together a team of top people. The team could come from anywhere and have a variety of skills: Here is the paragraph:

In early December, Farley sat down with Toby Barlow and George Rogers, respectively executive creative director and CEO of Team Detroit, the WPP agency that handles Ford’s ad business. Farley got right to the point. "Do you guys play Fantasy Baseball?" he asked. Both men had heard of the virtual leagues put together by baseball fanatics, but neither belonged to one. Farley said he wanted Team Detroit to put together a kind of fantasy league, scouring the planet for the most forward-thinking and creative talent. Farley didn’t care where the people came from. They could come from WPP, PR firms, universities, or digital agencies. They could be freelancers. They could be from Detroit or Dubai. "Team Detroit should be like a general manager of a baseball team," he says. "I’m looking to them to find me the best players for every game."

Reviving Ford’s brand will be a huge challenge and who knows if Farley can achieve his goal. But if you ask me (or Tom Peters), he is certainly going about it in the right way. The idea is simple: good people can find answers and help keep your organization ahead of the pack.

You can read the entire article in Business Week by clicking here.

Posted under Talent, Miscellaneous Thoughts, Tom Peters by Stewart on Jul 31, 2008 | Comments: 1 | Post a comment»

Danica Partick Wins!

Danica Patrick in FOUR WEEKS IN MAY

We just heard very exciting news about Danica Patrick. As many of you may know, Danica is featured in our two-part training program Four Weeks in May and T.E.A.M.W.O.R.K. She won the Indy Car race on April 25th in Motegi, Japan. It was her 50th IRL IndyCar Series race! And I think that makes her the woman in history to win for Indy Car Racing. Click here to read about Danica’s win!

Posted under Talent, Product Reviews and Articles by Stewart on May 02, 2008 | Comments: 0 | Post a comment»

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