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15 Reasons You Should try Trainflix®: THE Online Training Library

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  1. One Low Price:   Whether you purchase the "basic" package which offers over 350 programs for $16.50 per employee per month (annual plan) or the "Complete" package which offers over 1,800 programs for $24.95 per employee per month (annual plan option)  Trainflix® has an answer for you.
  2. Hundreds of Courses:   You can choose from over 1,800 courses. 
  3. Unlimited Access:   Each employee will have unlimited access to all the programs on Trainflix®.
  4. Watch from Anywhere:   With Trainflix® you can access programs from your desktop, laptop, smartphone, or tablet using our iOS and Android applications.  Start the course on your laptop and finish on your phone!
  5. FREE One Week Trial:   You and two of your colleagues can try out Trainflix®. for free.  Sign up - there's no credit card required.
  6. Improve Customer Service:   Motivate each member of your team and improve their customer service skills – in person, on the phone or via email.  It's all available to you on Trainflix®.
  7. Improve Communication:  Learn how to communicate more effectively.   With the programs on Trainflix® you'll improve listening skills and learn how to delegate and make meetings more efficient, productive and effective.
  8. Develop Skills:  Whether you are a manager, supervisor or an employee who is seeking to improve your skills, Trainflix® has a video to meet your needs. You can learn new selling skills or gain insights into self-improvement and personal productivity.  You can find out how your team can perform better or learn how to deal with organizational change.  It's all available to you – immediately on demand. 
  9. Find Solutions for Workplace Problems: Do you have to deal with a problem employee?  Do you need to discuss a delicate topic like an employee's attitude, tardiness or personal hygiene?  You'll find programs to help you deal with all these issues plus many more on Trainflix®.
  10. Motivate Your Team:  You can motivate your team to higher levels of success with our motivational videos.  See how Sam Glenn can give your team a "Kick in the Attitude" or make the office more positive and productive with "The Happiness Advantage." 
  11. Learn From the Best: Trainflix® has some of the world's leading experts.  You can learn from "In Search of Excellence" co-authors Tom Peters and Bob Waterman, Harvard Business School Professor John Kotter, or best-selling authors Shawn Achor, Lou Holtz, Dewitt Jones, Jennifer James, Morris Massey, Loretta Laroche, Laura Goodrich, Joel Barker, Paul Timm and many more.  All these experts are available to you at any time!    
  12. Energize your Meetings:  Do you need to sparkle up a meeting?  Try the Muppet Meeting Films, The Barkles and many others! Make any meeting more fun and exciting.  All these are available to you on Trainflix®.  
  13. Learn How to Comply with Government Regulations:  Whether you're trying to meet standards for the Americans with Disabilities Act (ADA) or trying to reduce sexual harassment claims, you can find programs that will help everyone in your organization.  
  14. Healthcare: If you're looking for specific programs that contain healthcare training for customer service, safety and patient care we have it on Trainflix®.  
  15. Safety: If you are looking for compliance programs with safety instructions we have them! Keep your staff and your workplace safe.

Posted under What’s New, Customer Service, John O’Hurley, John Kotter, Tom Peters, Training Ideas, Sam Glenn, Morris Massey, Leadership, Management, Shawn Achor, Enterprise Media News by Stewart on Aug 04, 2015 | Comments: 0 | Post a comment»

Customer Service - When Disaster Hits

This is an amazing story of customer service.  It's from Hancock Bank.  When Hurricane Katrina hit, many people were left with literally nothing.  But Hancock Bank decided to do something about this.  They took a look at their core mission - which was to servce the community.  Without power, the ATM's didn't work, so the Hancock Bank team let anyone take out up to $200 cash - with only a signed IOU. 

As you'll hear in this clip, their faith in their commuinity paid off - most of the IOU's were paid back and new customers flocked to Hancock Bank. 

 

Resilience: Hancock Bank Story from PopTech on Vimeo.

Posted under Customer Service by Stewart on Jun 03, 2013 | Comments: 0 | Comments Off

Seven Ideas For Great Customer Service

Customer Service Excellence

 

As you know, I think customer service is one of the key strategic advantages for any organization.  Great service makes your company memorable.  Customers come back and they tell others about you. 

Here are seven ideas for delivering great customer service:

1. Greetings Matter

When a customer first meets you - in person or on the phone it so important.  It "sets the stage" for everything that follows.  You need to make the customer feel welcome. 

2. Keep a Positive Attitude

You know when you walk into a store if the people working there are happy to see you or if they're just waiting until the clock runs out.  Your attitude matters!  It affects customers.  It can affect your coworkers as well.  If you want some ideas on how to have a positive attitude, check out the free previews of "The Happiness Advantage" or "Fish" on our website.

3. Listen

It's really important to listen to your customer.  What do they need?  If they have a problem, you should carefully listen to them and repeat their story back so they know you've heard their concerns.  Listening is one of the skills that will really help you at work.  And listening is a skill that helps you in other ways - with sales, and interaction with your associates at work. 

4. Pay Attention to Your People

When you think of great service, which organizations come to mind?  Probably companies like Zappos, The Container Store, Wegman's and others are close to the top of the list.  These organizations all have one thing in common:  They pay attention to their employees. As Herb Kelleher from Southwest Airlines says, "We pay attention to our employees first.  They'll take care of the customer and then, the shareholders will be happy." 

5. Training

OK, I know this suggestion is a little self-serving, but training does matter.  You should use training so your team understands the importance of service - and what good service looks like.  In addition, it's important to reinforce this message on a regular basis so everyone in your organization maintains the highest level of service. People get tired... they forget about customer service as they do their job day after day... and then your service suffers.  So reinforce the customer service message on a regular basis.

6. Little Things Mean a Lot

I know that I love it when a store remembers my name or recalls something that I like.  I think the little things matter with customers.  These small things show that you care about them. And, as a result the customer wants to keep coming back. It's also great if you can connect to the customer by mentioning something that they've told you in the past.  Perhaps about their family or a significant event.

7. Saying "Thank You" Matters

Finally, you should thank your customer.  Remember, they often have lots of choices where they can get the same service.  So if they have decided to come to you and your organization be sure to thank them for coming!  Invite them back!  And be sure to stay in touch with them.


Posted under Lists, Customer Service, Miscellaneous Thoughts, HR and Training by Stewart on Mar 04, 2013 | Comments: 0 | Comments Off

Reflections on 2012

Worlet of top training videos and DVDs for 2012

One of the fun things that we get to do when we start a new year is we take some time to reflect on the past year.  We ask ourselves a variety of questions: What programs have been most popular with our customers?  What does it indicate about the workplace today and what managers and HR professionals are seeking?  What are our customers telling us about the future? 

A few years ago, many of our customers were looking for programs on change as they tried to navigate the slow economy.  I think with the improving economy we've seen a shift towards programs that motivate and energize a workforce.  Of course, customer service remains a popular topic for all organizations.  We've also seen an increasing interest in programs that help organizations deal with the many generations who are in the workforce simultaneously. 

Here is a sampling of some of our most popular programs for 2012

The Happiness Advantage with Shawn Achor is our most popular program.  Shawn Achor has taken his years of research in positive psychology to the world of work.  In essence, his message is this: You can increase your performance and productivity by every measure with a positive mindset... and there are simple tools to help you improve your mindset.  All of this will help your organization.  If you'd like to preview this program, click here.

Fish and Fish for Leaders:  The Fish Philosophy programs remains some of the bestselling programs worldwide.  I think part of the reason for the popularity of these programs is that on the surface, a fish market seems an unlikely place to find fun, positivity, creativity, and excellence.  But, when you watch the Fish programs, you see all of these ideas present at the Pike's Place Fish Market - and the lessons are truly universal.  If you'd like to preview this program, click here.  

Ben Zander's "Leadership: An Art of Possibility" and "Attitude: Radiating Possibility" remain very popular.  Benjamin Zander is the conductor of the Boston Philharmonic Orchestra and uses music to inspire people to be their best. If you'd like to preview this program, click here.

Morris Massey has a totally unique, funny, and irreverent way to communicate about generational differences.  His programs have been popular for decades. If you'd like to preview this program, click here.

Sam Glenn Series:  Sam Glenn is hysterical.  He's an artist and motivational speaker.  And his message about attitude, change and... well, lizards are very popular with our customers. If you'd like to preview this program, click here

Beyond Words for Healthcare:  Body language means a lot - particularly in the world of healthcare delivery.  This program (part of a series on body language) has been our top healthcare title for the year If you'd like to preview this program, click here.

Harassment: A New Look - the issue of Harassment is one that is constantly in demand.  The "A New Look" series has become one of our best sellers as it provides excellent suggestions for employees and managers on everything from sexual harassment to bullying. If you'd like to preview this program, click here

So what about 2013?  We see an exciting year ahead as we work to deliver more programs to you - at a range or pricing.  You'll see more titles under $200 (we've added this category as a "Topic" in our website) and also new releases from Enterprise Media and from other producers. 

Also, stay tuned for some hysterical meeting videos!

We look forward to an exciting 2013 with all of you and are always grateful for the opportunity to work with you.

Thank you for being our customers!


Posted under Best Sellers, Lists, Customer Service, Training Ideas, Sam Glenn, Morris Massey, Fish Philosophy, Shawn Achor, The Happiness Advantage by Stewart on Feb 08, 2013 | Comments: 0 | Comments Off

The Power of The Personal

Panera Bread Story - Brandon and Theresa Cook

So much of what we speak about boils down to the basics.  Treat customers as you'd like to be treated.  Listen to the good ideas of your people.  Keep a positive attitude and your attitude will spread to others. 

Often we get so tied up in the day to day business, that we forget these basic lessons... Here is a great story about a simple act of kindness... One that had a huge impact for Panera Bread.  CLICK HERE TO READ THE STORY

Remember, the small stuff really matters!

Here's more on this great story from AdWeek!

Posted under Customer Service, Miscellaneous Thoughts, Corporate Strategy by Stewart on Sep 12, 2012 | Comments: 0 | Comments Off

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