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Browsing posts under "Miscellaneous Thoughts"

What's HOT?

Happiness is hot! Why? Because these are stressful times and in order to survive you have to keep your sense of humor and laughing helps!

 A friend of mine sent me this video! Watch it and I promise you that it will put a smile on your face and you may even laugh out loud!

Happy People Dancing in this World:

Now don't you feel better!!!!

Be HAPPY!

P.S.  If you want to see more videos that will make you happy, check out our new release, "The Happiness Advantage!" with Shawn Achor.

Posted under Miscellaneous Thoughts, Shawn Achor by Stewart on Aug 17, 2012 | Comments: 0 | Comments Off

The power of a note.

Last week, as I was settling down after a fun and festive holiday season, I received a postcard in the mail. It was from a store called Uniform that is a few blocks away from my home in Boston. I’d visited the store to get some fun gifts for my nephews (and, it turns out, a "gift" for myself, too).

The card didn’t say a lot, it just said "Happy New Year from Uniform! Thanks for making 2011 great." It was a simple, handwritten note, but it had a big impact - at least for me. I thought, "Wow! These people are great! I want to visit their store again." Just a small note made a big difference.

In the rush of trying to do many things with too little time, we might forget the power of a thank you note. My New Years resolution is to thank people more often - and, if possible, more than once. Here are some thoughts that occurred to me about this note:

It was simple: The postcard had just two short sentences, but the message was clear and I felt appreciated. Thank you’s don’t need to be complicated.

It was hand written: The postcard was handwritten. That made it more personal. I know that someone had taken time to send me a note.

The tone was positive: I felt appreciated for helping to make 2011 a good year for a nice local store in my neighborhood. The positive tone of the note left me feeling good about myself and appreciated.

So, this note was a good reminder for me and I thought you might appreciate it as well. For all our customers, friends, and fans... THANK YOU! I hope 2012 brings all of you health, happiness, and success.

Posted under Customer Service, Miscellaneous Thoughts by Stewart on Jan 12, 2012 | Comments: 0 | Comments Off

Miracle on the Hudson... An amazing story

I am sure all of you recall the story of Capt. Sully Sullenberger, who landed his US Airways plane on the Hudson River in the heart of New York City after all the engines shut down after the plane flew through a flock of geese. The story of the landing and the safe rescue of all 155 passengers is dramatic and inspirational. But the lessons from this event are also inspirational.

Recently Capt. Sullenberger wrote the book, "Highest Duty" that speaks about the events on that fateful day. In the book, he also shares ideas that can be an inspiration to everyone. Now, one of the producers with whom we work have released the video, "Miracle on the Hudson." It is both inspirational and shares these philosophies. If you want to see the book, click here. If you’d like to preview "Miracle on the Hudson," click here.

Posted under What’s New, Miscellaneous Thoughts by Stewart on Sep 30, 2011 | Comments: 0 | Comments Off

Lessons From Chile

The wonderful scenes that gripped the world with the rescue of the trapped miners in Chile in the past week have been truly inspirational. Who didn’t cheer for each of the miners who returned from their harrowing experience? The interesting thing is that there are many lessons we can learn from this. Here are a few:

Great Ideas Can Come From Unusual Places: Who would have thought that the experts at NASA would prove to be so helpful in a mining disaster? What, after all, does space have to do with the deepest depths of the earth? Well, as we know, the team from NASA proved to be particularly helpful. After all, they are the experts on how to live in small confined spaces. The lesson here is clear: Look for great ideas everywhere - not just in your own company or area of business. You can learn from many different people in many different fields of endeavor.

Routine Helps: The miners were able to make it thought the harrowing experience through structuring their day. I think that it was interesting that so many of the experts said that it was important that every one of the miners had scheduled a routine to their days. That structure helped them stay positive. While I am not an advocate of rigid structure, it does seem that we all benefit from some basic routine and organization for our days.

Joy Is Infectious: I noticed that the faces of the (normally impassive) TV reported would be alight with smiles every time they saw the celebration of the reunited families. That is an improvement from the normally bad and divisive news we regularly receive on television. The smiles were welcome. I had a smile on my face all day myself (and I know that I am smiling now, thinking about the joy that was expressed). If you’ve read the Shawn Achor book, "The Happiness Advantage" that I recommended in an earlier blog, you’ll know why this happiness spreads (and you’ll know why it is a good thing for you, your business, and for your own productivity).

I have to celebrate and congratulate the rescue workers, the people of Chile, the folks from NASA, and all the others around the world who helped with this extraordinary success. And most of all, it is so inspirational to see the miners, who remained positive and resilient in the face of such incredible adversity.

Posted under Miscellaneous Thoughts, Shawn Achor by Stewart on Oct 15, 2010 | Comments: 0 | Post a comment»

Customer Service Lessons From Lady Gaga

I read a really interesting blog today about customer service lessons from Lady Gaga (from a blog called Church of the Customer Blog). In a nutshell, here are the five lessons:

  • Give fans a name
  • Make it about something bigger than you
  • Develop shared symbols
  • Make your customers feel like rock stars
  • Leverage social media

I know Lady Gaga was talented musically, I didn’t know about her abilities to develop and cultivate loyal customers. I think we can all learn from Lady Gaga! It’s an interesting (and fun) article. Click Here to Read the Article.

Posted under Customer Service, Miscellaneous Thoughts by Stewart on Apr 22, 2010 | Comments: 0 | Post a comment»

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