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Customer Service - When Disaster Hits

This is an amazing story of customer service.  It's from Hancock Bank.  When Hurricane Katrina hit, many people were left with literally nothing.  But Hancock Bank decided to do something about this.  They took a look at their core mission - which was to servce the community.  Without power, the ATM's didn't work, so the Hancock Bank team let anyone take out up to $200 cash - with only a signed IOU. 

As you'll hear in this clip, their faith in their commuinity paid off - most of the IOU's were paid back and new customers flocked to Hancock Bank. 

 

Resilience: Hancock Bank Story from PopTech on Vimeo.

Posted under Customer Service by Stewart on Jun 03, 2013 | Comments: 0 | Comments Off

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