My friend Robert Dimmick has been writing about Etiquette for years under the name "The Etiquetteer." I like his wit and humor (as well as his sensible advice). I also think that etiquette may be a surprisingly powerful resource for HR professionals...
You're probably asking why am I writing about etiquette? Isn't this a concept that has gone out with powdered wigs and the Model T? The answer is simple: I believe that most of the principles of etiquette can help you in your workplace - today's workplace.Here are some of the ways in which Etiquette can help:
- Etiquette helps with customer service: Let's face it, good customer service comes from politeness and genuine interest in the needs of the customer. Improve the level of etiquette and you'll improve your service.
- It helps build respect in the workplace: When we look at harassment in the workplace, much of the problem seems to stem from a lack of, well, politeness. If you look at the scenarios that are shown in our respect and harassment prevention training videos, you'll see scene after scene of bad, boorish behavior. Maybe, if we all tried to be a little more polite, then the incidence of harassment (and the attendant productivity reductions) would diminish.
- It can be a way to reduce workplace conflict: Workplace conflict can and does happen. But if your team exhibits respectful, polite behavior, the likelihood of this happening is reduced.
- Good behavior also is a boon to business: You can achieve more if you have good and positive working relations with colleagues, vendors, and customers.
Here are a few great articles from The Etiquetteer for you:
I encourage you to poke around the website. You'll find lots of insights and quite a bit of humor as well!