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Lessons from my favorite Christmas movies!

I love Christmas movies. Every year I watch them with my family... and every year I still love them. But did you know that you could actually use these movies to help with your leadership, management, and customer service? Well you can... Here’s a sampling:

Miracle on 34th Street

Everyone seems so focused on the "commercial" from Mr. Macy and Mr. Gimbel all the way throughout New York City... But Macy’s Santa, aptly named Kris Kringle (and wonderfully played by Edmund Gwenn) really gets it. He helps customers get what they want - even when it’s something that Macy’s doesn’t carry. Customers are so delighted that they become loyal customers of Macy’s. Now that’s customer service! Couldn’t we all learn from Macy’s Kris Kringle? Give it a try!

Love Actually

I love this newer Christmas movie. In it, we hear a lot of stories about love, the holidays, and people. But it is the opening of the movie that gets me. In it, we hear the voice of the Prime Minister of England (played by Hugh Grant) saying, "Whenever I get gloomy with the state of the world, I think about the arrivals gate at Heathrow airport. General opinion makes out that we live in a world of hatred and greed. I don’t see that. Seems to me that love is everywhere. Often it’s not particularly dignified or newsworthy but it’s always there. Fathers and sons, mothers and daughters, husbands and wives, boyfriends, girlfriends, old friends. When the planes hit the Twin Towers, none of the phone calls from people on board were messages of hate or revenge, they were all messages of love. lf you look for it, I’ve got a sneaky feeling you’ll find that love actually is all around."

It’s a great quote, but it also got me thinking of the interview I had with Herb Kelleher (for the film "The Excellence Files.") Herb said, "We’d rather be a company motivated by love than fear." You don’t often hear CEOs speak of love, but it is hard to argue with success. Herb Kelleher built the most successful airline in the world. And he did it by empowering, respecting and valuing (or even loving) his employees. Maybe it is all about love! (By the way, if you watch this movie, make sure to watch the deleted scenes, they’re funny and heartwarming).

It’s a Wonderful Life

OK, there are so many wonderful lessons in this movie it’s hard to focus in on one. The one I like the best is that you can’t do it alone. As many of you already know so well, George Bailey (played by Jimmy Stewart) is in a pickle. He thinks he has to solve the problems on his own and even considers suicide... But the town comes to the rescue and helps George out. I love the scene at the end when everyone from Bedford Falls gathers in George Bailey’s living room to show support. I also love it because it reminds all of us that we can’t do everything alone. It is the collaboration of groups that make a difference. Teamwork really does matter - at work, at home, and in the community. It’s a nice lesson to remember at work - all year long.

Rudolph the Red Nosed Reindeer

Rudolph doesn’t seem to "fit into the crowd" because he has a red nose. In fact, there is an entire island of toys that seem to be ignored because they don’t fit in. But, as we know, Rudolph’s nose turns out to be a huge asset to Santa during the "Storm of the Century." Well, we know through research that diverse teams perform better than the teams that are all made up of the same kind of people. Maybe we should be looking for the "misfits" and the Rudolph’s for our next team at work. You never know, it might make the difference in your next project.

So, next time you watch your favorite Christmas movie, remember: There may be more to the movie that you love than you think!

I hope you all have a wonderful holiday and I hope that the New Year brings you much joy and success.

Posted under Customer Service, Miscellaneous Thoughts, Training Ideas, Leadership, Management by Stewart on Dec 17, 2009 | Comments: 0 | Post a comment»

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