[all items] Videos and DVDs
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It's a Dog's World
New Release! 2nd Edition!
This newly-updated version of a customer favorite shows that everyone employed in a medical office, hospital or clinic can make a difference in improving customer service.
It's a Way Not a Day
Bringing Your Values to Life
New from the people who brought you Fish!
Effective organizations don't just put their values into a document. They put their values into action.
It's About Respect
Recognizing Harassment in a Diverse Workplace
This memorable program will raise awareness regarding harassment and explain the do's and don'ts of creating a respectful workplace for everyone.
It's All In The Presentation
A Double Standard for Women?
Program #15 of the Building A Diverse Workforce For The Global Millennium Series. Does your organization use different standards in evaluating male and female employees?
It's OKAY to be the BOSS
Bruce Tulgan
Fight the Undermanagement Epidemic
It's OKAY to be the BOSS is a humorous, highly entertaining call to action for managers, supervisors, and leaders.
It's the Law - The Legal Side of Management
In the effort to prevent employee lawsuits, are your managers assets or liabilities?
By providing them knowledge and tools, turn your managers into a frontline defense against costly litigation.
It's Your Call
Part of the Just A Call Away Series on telephone skills.
Teach your call center people the essentials in achieving ever-increasing sales targets without jeopardizing good customer care. A perfect training tool for effective cross-selling.
It's Your Call - Customer CARE on the Phone
Remarkable Customer C.A.R.E. On The Phone
Great customer service professionals make a choice. They choose to do all they can to make their customer's experience as positive as it can be.
It's Your Choice
John Cleese
Selection skills for managers
A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found, whether from inside or outside the organization.
Jennifer James Collection
Jennifer James
Jennifer James, Ph.D. is one of the top organizational speakers in the corporate and educational communities.
Joel Barker's Leadershift
Joel Barker
Using inspiring locations and vivid stories, Joel Barker's Leadershift motivates every leader and aspiring leader to develop the skills needed to lead his or her organization into the future.
John Kotter Combo Package
John P. Kotter
This combo package is an incredible value with three of our top-selling John Kotter training programs!
Johnny the Bagger
A True Story of Customer Service
Celebrate the incomparable power of customer service delivered from the heart with an unforgettable, true story about a young man with Down syndrome that changed the culture of an entire organization.
Jordan’s Furniture: Re-imagine The Customer Experience
Tom Peters
Tom Peters believes that customer service is no longer enough. You must create great customer experiences. In this program, Peters takes us to Jordan’s Furniture and shows how great customer experiences can impact organizational success.
Juice
Dewitt Jones
A short film by Dewitt Jones
Best-selling author Dewitt Jones masterfully tells of his chance encounter with a five-year old boy and the life-long lesson gained from that experience.
Just A Call Away Series
Get more out of each call by using the proven strategies and techniques in these five action-packed videos. Each tells a story that reveals the best steps for handling telephone service encounters with skill and a caring attitude.
Just Be F.A.I.R.
A Practical Approach to Diversity in the Workplace
It's one thing to talk about diversity and fairness in the workplace; it's quite another to grapple with issues day-to-day, face-to-face.
Just Get It!
Morris Massey
Morris Massey has been called frank, direct and irreverent. He's also a bestselling authority on workplace issues. In Just Get It!, you'll learn how to overcome generational value conflicts that arise in the workplace.
Keeping the Good Ones
Keeping the Good Ones will inspire managers and provide them with practical tools, which they can use to keep the good people they already have.
L.E.A.D. with Integrity
Promoting a Culture of Ethical Conduct and Compliance
How do you turn a Code of Conduct into a living, breathing part of your organization? Enlist the active, committed involvement of every leader!
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