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Help / Orders and Shipping

How do I know my order is secure?

It is, we promise. We hired a nifty web firm to design this web site with a secure ordering process. If you have any concerns whatsoever, you can also order by phone by calling one of our consultants at 1-800-423-6021 or 617-354-0017.

Can I pay with a purchase order?

We can accept sales to US organizations though purchase order. Please fill out the order form found at this web site with the purchase order. In addition, please fax a copy of your purchase order to 617-354-1637. We reserve the right to contact you to confirm this order.

Can I stream or download your programs?

Yes!  The majority of our programs are available for streaming and/or digital download through our ArcLearn site.  When you see this bar, you can click on it and see all the online options:

On Demand Bar for access to our streamed learning page

 

In some cases, we will need to contact a producer to get you a quote for streaming availability and pricing. So, please call us if you would like a quote!

Do you offer a subscription?

We offer a subscription through our Trainflix® website.  For one monthly fee of $34.95 or an annual fee of $299, you can access over 1,800 training programs!  If you want to test out Trainflix, you can sign up for a FREE week long trial (no credit card required).  Here’s the link to sign up: https://www.mytrainflix.com/gettingStarted45.do

With Trainflix®, you’ll have access to a growing library of over 1,500 training and motivational programs.  Here are some of the ways I can help you as you explore your free week long trial:

  • If you are looking for programs to meet specific motivational or training needs, we can help with suggestions.
  • If you have questions about bulk licenses or licensing one program or if you would like pricing on signing up multiple users, we can help!
  • If you’d like some guidance as you navigate the site, please just ask! 

Please contact us as you explore the site – we appreciate your questions and your feedback as we are continually trying to improve our offering.

What kind of shipping options do you offer?

Our standard method of shipping in the USA is Federal Express. (If you would like us to ship to you via the US Post Office or UPS, please call us.) You may select from one of two shipping options:

  • Ground Shipping - 7-10 days - $9.75 for orders of $295 or less; FREE for orders over $295 (free shipping is only avaiable in the USA)
  • Standard Shipping - 3-6 days - $30.00
  • Express Shipping - 2-3 days - $45.00
  • Priority Shipping - 1-2 days - $60

Shipping time depends on the time we receive your order.  If you need to confirm shipping times, please call us at 1-800-423-6021 or 617-354-0017.  International shipping will be charged at cost.  We will confirm this with you in advance of shipping.

Can I have my order shipped to a P.O. box?

FedEx cannot ship to P.O. boxes, so we prefer street addresses wherever possible. We can ship to P.O. boxes via US mail.

Return Policy

Since we offer full previews of our programs, all sales are final.  If you have questions, please call us at 617-354-0017 or 800-423-6021.

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Fresh, delicious, crisp...

Yes, we do still include a popcorn package with each DVD purchase. It’s our way of saying "thank you" for being our customer!