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Passion for Customers with Tom Peters

Tom Peters

Tom Peters gets to the heart of the “excellence message” by taking you on location to five leading organizations that provide superior customer service. Viewers will be privy to the inner workings of these acclaimed customer-driven organizations as Tom details the essential characteristics that have given them their competitive edge.

While stories of gloom and doom regarding the American economy assault us daily, Peters shows us that it is possible, even in some of the most troubled sectors of the American economy, to be a raging success.

In A Passion for Customers, Tom Peters takes you on a guided tour of five extremely profitable organizations:

  • Louisville Redbirds
  • Federal Express
  • Worthington Industries
  • The Limited
  • University National Bank & Trust Company (UNB&T)
You’ll learn what Peters has discovered about these good-news stories - no matter how different the nature of their businesses, their successes are strikingly similar. Without exception, their prosperity can be traced directly to their dedication to serving customers.


KEY LEARNING POINTS

  • Learn that service and quality pay off - in both customer and employee satisfaction
  • Improve company relations with customers by tuning employees into the details of customer service
  • Encourage the quick responsiveness
  • Recognize the importance of the front line individuals



Passion for Customers is part of the Tom Peters Combo Package which is available for only $1499! The combo includes:

  • In Search of Excellence
  • Passion for Excellence Short Cut
  • Passion for Customers
  • Re-Imagine Business Excellence in a Disruptive Age


    • ATTENTION: Recession Busting Pricing! This program is now available to stream online for one day with unlimited views for $149. Please call us if you would like to order this one day streaming option.

    Running Time: 67 minutes
    Copyright Date: 1987

    Enterprise Media is the official lead distributor for this product.

    Style

    • Motivational w/Case Studies

    Uses

    • Customer Service
    • Business Case Studies

    DISCOUNTS

    Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

    • Federal Government (10% off)
    • State and Local Government (10% off)
    • Non Profit (10% off)
    • University and Graduate School (20% off)
    • K-12 (20% off)