Passion for Customers with Tom Peters

Tom Peters

Tom Peters gets to the heart of the “excellence message” by taking you on location to five leading organizations that provide superior customer service.

You’ll learn what Peters has discovered about these good-news stories - no matter how different the nature of their businesses, their successes are strikingly similar. Without exception, their prosperity can be traced directly to their dedication to serving customers.

Viewers will be privy to the inner workings of these acclaimed customer-driven organizations as Tom details the essential characteristics that have given each of these companies their competitive edge.

But a particular type of leadership is needed for an organization to do more than pay lip service to excellent customer service. While individual leadership styles differ, this program vividly shows us leaders who all are operating from common principles.

In A Passion for Customers, Tom Peters takes you on a guided tour of five extremely profitable organizations:

Louisville Redbirds
Federal Express
Worthington Industries
The Limited
University National Bank & Trust Company (UNB&T)

There is a short cut version of Passion for Customers available. The short cut is 25 minutes and includes the following organizations:

Federal Express
Louisville Redbirds
Worthington Industries

While stories of gloom and doom regarding the American economy assault us daily, Peters shows us that it is possible, even in some of the most troubled sectors of the American economy, to be a raging success.

KEY LEARNING POINTS

Learn that service and quality pay off - in both customer and employee satisfaction
Improve company relations with customers by tuning employees into the details of customer service
Encourage the quick responsiveness
Recognize the importance of the front line individuals

Passion for Customers is part of the Tom Peters Combo Package which is available for only $1499! The combo includes:

In Search of Excellence

Passion for Excellence Short Cut

Passion for Customers

Re-Imagine Business Excellence in a Disruptive Age

Check out our newest release The Little BIG Things Series with Tom Peters.

Exciting news! Tom's latest book The Little Big Things: 163 Ways to Pursue EXCELLENCE by Tom Peters will be published soon! Pre-order now, ships in March.

Enterprise Media is the official lead distributor for this product.

Style

Motivational w/Case Studies

Uses

Customer Service
Business Case Studies

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (10% off)
State and Local Government (10% off)
Federal Government (GSA) (25% off)
Non Profit (10% off)
University and Graduate School (20% off)
K-12 (20% off)

		Click here to preview an excerpt from "Passion for (.wmv) Download Windows Media Player

		Passion for Customers - View's Guide (.pdf) Download Adobe Reader

		Passion for Customers - Short Cut Version (External Site)