617-354-0017

Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.

Passion for Customers with Tom Peters

Tom Peters gives a motivational presentation on outstanding customer service with case studies from leaders like Federal Express, Louisville Redbirds, The Limited and others.

Short preview

Not available

About Guides & Workbooks You might also like

About

Tom Peters gets to the heart of the “excellence message” by taking you on location to five leading organizations that provide superior customer service.

You’ll learn what Peters has discovered about these good-news stories - no matter how different the nature of their businesses, their successes are strikingly similar. Without exception, their prosperity can be traced directly to their dedication to serving customers.

Viewers will be privy to the inner workings of these acclaimed customer-driven organizations as Tom details the essential characteristics that have given each of these companies their competitive edge.

But a particular type of leadership is needed for an organization to do more than pay lip service to excellent customer service. While individual leadership styles differ, this program vividly shows us leaders who all are operating from common principles.

In A Passion for Customers, Tom Peters takes you on a guided tour of five extremely profitable organizations:

  • Louisville Redbirds
  • Federal Express
  • Worthington Industries
  • The Limited
  • University National Bank & Trust Company (UNB&T)

There is a short cut version of Passion for Customers available. The short cut is 25 minutes and includes the following organizations:

  • Federal Express
  • Louisville Redbirds
  • Worthington Industries

While stories of gloom and doom regarding the American economy assault us daily, Peters shows us that it is possible, even in some of the most troubled sectors of the American economy, to be a raging success.

Key Learning Points

  • Learn that service and quality pay off - in both customer and employee satisfaction
  • Improve company relations with customers by tuning employees into the details of customer service
  • Encourage the quick responsiveness
  • Recognize the importance of the front line individuals

This Program is part of the Tom Peters Combo Package which is available for only $1499! The combo includes:

  • In Search of Excellence
  • Leadership Alliance
  • Passion for Excellence
  • Passion for Customers
  • Re-Imagine Business Excellence in a Disruptive Age

This is available as part of

Tom Peters DVD Combo Package
Save $2,759 over the individual DVD prices when you purchase The Tom Peters Combo.  Get Tom's five best-selling DVD programs for $1,499.
Tom Peters in one of the most prolific and respected management and business authorities in the world today and his videos remain classic best-sellers.  Now you can save $2,759 over the individual DVD prices when you purchase The Tom Peters Combo.  Get Tom's five best-selling DVD programs for $1,499... read more
Featured Programs
Course Details
Topics
Change Management & Innovation
Leadership and Management
Special Offers and Combo Packages
Uses
Business Case Studies
Customer Service Essentials
Customer Service Online Training
An Enterprise Media Program
Video Running Time (minutes)
67:00
Lead Distributor
Enterprise Media
Producer
Enterprise Media
Featured Talent
Tom Peters
Presentation Style
Motivational w/Case Studies
Course ID
00005

Guides & Workbooks

Description
Download Passion for Customers - View’s Guide Preview

Only preview versions of handouts can be viewed without a license.

You might also like

Tom Peters DVD Combo Package
Save $2,759 over the individual DVD prices when you purchase The Tom Peters Combo.  Get Tom's five best-selling DVD programs for $1,499.
Tom Peters in one of the most prolific and respected management and business authorities in the world today and his videos remain classic best-sellers.  Now you can save $2,759 over the individual DVD prices when you purchase The Tom Peters Combo.  Get Tom's five best-selling DVD programs for $1,499... read more
Featured Programs
Course Details
The Container Store: Re-imagine Customer Service and Talent Through Communication and Leadership
Tom Peters takes us to The Container Store and shows us how this corporate leader thrives with great customer service, a culture of sales and the strategy that comes from hiring terrific people.
Great customer service comes from great people, but how do you hire, train, and retain the best people? More importantly, how do you get everyone to deliver the best service possible? In this program, Tom Peters will show you how great service happens. You will learn how The Container Store has deve... read more
DVD style course with completion certificate only
Course Details
The Excellence Files
To continue on from Tom Peter's "In Search of Excellence", this video will provide you and your audience with insights into business and the future with these 8 case studies.
Pick up where "In Search of Excellence" left off. The Excellence Files gives you insights into what smart companies are doing to meet the changes and challenges of the future. The video contains 8 segments consisting of case studies from Southwest Airlines, Rubbermaid, Defense Personnel Support Cent... read more
Course Details
Passion for Excellence with Tom Peters
This classic Tom Peters program applies today with its review of some of the top companies who have made lasting changes by having individuals who refuse to give up.
There is a revolution underway, in business, government, and education, people are challenging the “gospel,” thinking the unthinkable, and achieving the impossible. Behind it all are people who have a passion for excellence. In A Passion for Excellence, Tom Peters describes and illustrates how succe... read more
DVD style course with completion certificate only
Course Details
In Search of Excellence with Tom Peters
The In Search of Excellence DVD is one of the all time classic training films. Case studies from Disney, 3M, Stew Leonard’s, North American Tool & Die, and others give insights into excellence and customer service.
Motivate your employees to be more innovative, responsive and committed than ever before! The In Search of Excellence video is one of the best selling training programs of all time.  As you watch this intriguing and inspiring program - Tom Peters and Bob Waterman are your hosts and guides for a far-... read more
Featured Programs DVD style course with completion certificate only
Course Details
Service with Soul
In this program, Tom Peters shows you five extraordinary organizations that define the cutting edge of customer service.
In this program, you will see five extraordinary organizations that define the cutting edge of customer service. Each of these organizations demonstrates what obsession with customers can do to foster success. Tom shows you how a commitment to training, the creative use of information technology, an... read more
DVD style course with completion certificate only
Course Details
Re-imagine! Business Excellence in a Disruptive Age
Based on Tom Peters' latest book, this video visits seven companies that are using innovation and "out-of-the-box" thinking to excel in today's business world.
Tom Peters is back with a call to arms and a passionate wake-up call for the business world, educators, and society as a whole. In Re-imagine! Business Excellence in a Disruptive Age, America's most influential business thinker profiles seven distinct and very different companies that exemplify Pete... read more
DVD style course with completion certificate only
Course Details