Service with Soul

Tom Peters

In this program, you will see five extraordinary organizations that define the cutting edge of customer service. Each of these organizations demonstrates what obsession with customers can do to foster success.

Tom shows you how a commitment to training, the creative use of information technology, and the entrepreneurial spirit define world-class service. You will go on location to K. Barchetti Shops, Nypro, Southwest Airlines, Demar Plumbing, and the Chicago Police Department.

KEY LEARNING POINTS

Use training to build a culture of customer service

Understand the key characteristics of world class service

See great service in action

One of Training Media Review's Top Ten Products!

Service with Soul

The setting for Peters’ excursion through soulful service is a stage-in-the-round. Scattered among the live audience are some of the people he lauds. Logos of the featured organizations hang as backdrops and provide a novel means for presenting their stories without distracting from Peters’ characteristic passion and enthusiasm. Viewers familiar with Peters’ other videos won’t be disappointed with this one. His message is as relevant and valuable as always. This break-the-mold thinking is expressed by a company head who feels "lucky when a customer complains," a marketer who is comforted that "competitors think we’re expensive but our customers don’t," and a company that increases its bottom line by "firing" several clients.

ATTENTION: Recession Busting Pricing! This program is now available to stream online for one day with unlimited views for $149. Please call us if you would like to order this one day streaming option.

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Case Study w/Lecture

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (10% off)
State and Local Government (10% off)
Federal Government (GSA) (25% off)
Non Profit (10% off)
University and Graduate School (20% off)
K-12 (20% off)
Consultants (10% off)

		Preview the Southwest Airlines segment from this p (.wmv) Download Windows Media Player

		Preview the entire De Mar Plumbing segment (.wmv, registration required) Download Windows Media Player

		Preview Part 1 of the complete program (.wmv, registration required) Download Windows Media Player

		Preview part 2 of the complete program (.wmv, registration required) Download Windows Media Player