Give‘Em The Pickle

Bob Farrell

The Give’Em The Pickle training video is one of the top customer service programs of all time. Hosted by Bob Farrell, this program combines motivation and customer service. You’ll learn about pickles… pickles are those special or extra things you do to make people happy. It's walking the customer to the item they're looking for rather than pointing, sending a "thank you" note for their business, or simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That's the Pickle.

Give'em the Pickle is contagious! Everyone has Pickles to give. Pickles are not about giving discounts or spending more money on customers. They are about going the extra distance for the customer - taking the time to really listen to the individual customer's needs and then offering a specific service or solution to meet it.

KEY LEARNING POINTS

Service - Make serving others your #1 priority

Attitude - Choose your attitude

Consistency - Set high service standards and live them every day

Teamwork - Look for ways to make each other look good

INCLUDES

* Video
* Workbook
* Hardcover book
* 10 Pickle Pins
* 10 Pocket Reminder Cards

Style

Humorous Presentation

Uses

Customer Service
Dealing With Difficult or Angry Customers
Improving Sales, Attitude, and Service
Motivation and Inspiration
Retail Training
Teams and Teambuilding