The Guest

Great customer service begins at home. We all know how to take care of a guest in our home: we welcome them, take care of their needs, thank them for coming, and invite them back. A guest at work is no different-it's that simple. That's the idea behind this hilarious customer service film, The Guest! Our hapless hero takes us on a tour of his imagination to prove that everything we need to learn about great customer service, we already know.

Great customer service is all in your mind. Each time a customer calls or walks in our door, we can decide how we're going to treat them: either as an interruption in our day or as a welcomed guest.

KEY LEARNING POINTS

Importance of welcoming customers

When to use a customer's name

Serve customer needs

Thank customers and invite them back

Includes

"The Guest" Video (Available in English & Spanish)

"The Guest" Workbook

10 Pocket Reminder Cards

Running Time: 14 minutes
Closed-Captioned
Copyright Date: 1995

Style

Dramatic Presentation

Uses

Customer Service
Dealing With Difficult or Angry Customers
Improving Sales, Attitude, and Service
Retail Training

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (10% off)
State and Local Government (10% off)
Federal Government (GSA) (10% off)
Non Profit (10% off)
University and Graduate School (25% off)
K-12 (25% off)
Consultants (10% off)

		Preivew an excerpt of this program (.wmv) Download Windows Media Player

		The Guest - Full Preview (.wmv) Download Windows Media Player

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