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The Guest - Full Preview

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Great customer service begins at home. We all know how to take care of a guest in our home: we welcome them, take care of their needs, thank them for coming, and invite them back. A guest at work is no different-it’s that simple. That’s the idea behind this hilarious customer service film, The Guest! Our hapless hero takes us on a tour of his imagination to prove that everything we need to learn about great customer service, we already know.

Great customer service is all in your mind. Each time a customer calls or walks in our door, we can decide how we’re going to treat them: either as an interruption in our day or as a welcomed guest.


  • Importance of welcoming customers
  • When to use a customer’s name
  • Serve customer needs
  • Thank customers and invite them back


  • "The Guest" Video (Available in English & Spanish)
  • "The Guest" Workbook
  • 10 Pocket Reminder Cards

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