Skip to Navigation | Skip to Content

Products

Video Preview

The Difficult Guest - Role Play - Full Preview

Order Now

Enterprise Media offers the following discounted pricing on this program:

  • Make your choice, type the desired quantity and click Buy Now.
  • Quantity:

You might also like...

Satisfy difficult customers by treating them as guests. In this humorous sequel to the best-selling video The Guest, host Ken Sperling encounters a variety of unforgettable characters and their customer service problems.

Learn how to identify Distracted Guests who bring their problems with them; Disappointed Guests whose expectations haven’t been met; and Disruptive Guests who feel ignored, embarrassed, insulted, or unfairly treated.

Each situation demonstrates key points for recognizing and serving difficult customers.

KEY LEARNING POINTS

  • Identify difficult guests and diffuse potential problems
  • Satisfy disappointed guests by empathizing with them
  • Calm disruptive guests and help solve their problems
  • Listen, apologize, solve and thank
  • Build customer relationships with L.A.S.T.

INCLUDES

  •  DVD
  • Workbook
  • 10 pocket reminder cards

EnterpriseMedia.com X

Fresh, delicious, crisp...

Yes, we do still include a popcorn package with each DVD purchase. It’s our way of saying "thank you" for being our customer!

EnterpriseMedia.com X

Video Preview Login

Use the form below to login and preview the selected video. Please note that you may only view the same full preview twice.
Asterisks denote required fields.

Sign Up | Forgot Your Password?