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You’ve Gotta Be Kidding Me - Full Preview

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Have you ever had one of those customer service experiences that totally changes your impression of that place of business forever? You vow that you will never do business with them ever again. That's when you say, You've Gotta Be Kidding Me!

It doesn't have to be like that! Two-time Emmy Award winning host, James Burke takes you through the 9 rules of great customer service. Learn just how easy it can be to train your organization to deliver customer service that will keep your customers coming back again and again.

Key Learning Points:

  • Your attitude determines your success
  • Smile, in person and on the phone
  • Use the customer's first name
  • Show them. Don’t just point
  • Follow though on promises to the customer
  • Learn the things you should never say
  • Always thank the customer
  • Answer the phone professionally
  • Solve the customer's problem

You've Gotta Be Kidding Me! was born out of two experienced entrepreneur's frustration with poor customer service. Or "customer no-service" as it is often called. Before we called in our great cast of characters and Emmy Award winner John Burke, we spent hours studying the common denominators of great service people and companies.

The You've Gotta Be Kidding Me training program features the nine time-tested rules of great customer service. Follow them and you, and your business, will succeed. Ignore them at your peril.

We then filmed a fun, entertaining, and educational training video that highlights these golden rules. The idea was to offer a product any business, large or small, can use to train their staff, employees and company members.

Purchase Includes:

  • You've Gotta Be Kidding Me DVD (15 Minutes)
  • Leader's Guide
  • 20 You Gotta Be Kidding Me Cards to hand out when you see good or bad service

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Fresh, delicious, crisp...

Yes, we do still include a popcorn package with each DVD purchase. It’s our way of saying "thank you" for being our customer!

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