The File Series

File 101: Building Teams for Success is an 18 minute video featuring Rubbermaid's Little Tykes division successfuly developing and launching a new product which revolutionzed the day care playground equipment market.

File 102: Creating World-Class Customer Service is a 17 minute video which includes case studies on Southwest Airlines, Whole Foods Market and USAA Insurance. You can watch excellent service in action and learn skills for listening and responding to your customers.

File 103: Developing 21st Century Leaders is a 17 minute video featuring case studies on the top performing leaders and managers at Coca-Cola, Southwest Airlines, USAA Insurance, The Defense Personnel Support Center and Whole Foods Market.

Each video includes a workbook and is available for purchase individualy.

Produced by Enterprise Media

Style

Case Study w/Instruction

Uses

Leadership and Management
Business Case Studies
Improving Sales, Attitude, and Service
Management Skills
Teams and Teambuilding

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (10% off)
State and Local Government (10% off)
Non Profit (10% off)
University and Graduate School (20% off)
K-12 (20% off)

		Click here to preview File 101 (.wmv, registration required) Download Windows Media Player

		Click here to preview File 102 (.wmv, registration required) Download Windows Media Player

		Click here to preview File 103 (.wmv, registration required) Download Windows Media Player