Talk Isn't Cheap

Poor communication costs money.

And it's not just time and money that's wasted; it's energy, enthusiasm for the job and relationships as well.

Do you ever think about how many hours and how many dollars are lost because of poor communication? In this age of empowerment and shared accountability for the bottom line, everyone must take responsibility for communicating clearly.

Talk Isn't Cheap dramatically illustrates how expensive a careless communication error can be. The cumulative cost of these sometimes small, sometimes devastating errors can chisel away at a company's profitability.

Talk Isn't Cheap demonstrates four practical, effective techniques for improving communication in the workplace:

Make Yourself Clear

- Plan before you speak

- Don't interrupt

- Keep it simple

- Be specific

- Get feedback

Add Reinforcement

- Don't assume

- Repeat and rephrase

- Use visuals to reinforce

- Get a recap

Listen Actively

- Speak up if you're confused

- Ask questions

- Reconfirm the answer

Find the Hidden Message

- Open a door

- Don't get defensive

- Ask for a solution

Using the skills demonstrated in Talk Isnt Cheap, viewers will communicate more clearly and reduce unnecessary costs in time, morale and money.

Package Includes

DVD or VHS (19 Minutes)
Leader's Guide - 32 pages with reproducible worksheets
DVD includes PDF version of leader's guide and is subtitled

Running Time: 19 minutes
Copyright Date:

Style

Dramatic Presentation

Uses

Workplace Issues
Communication
Listening

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (10% off)
State and Local Government (10% off)
Federal Government (GSA) (10% off)
Non Profit (10% off)
University and Graduate School (10% off)
K-12 (10% off)

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