Poor communication costs money.

And it’s not just time and money that’s wasted; it’s energy, enthusiasm for the job and relationships as well.

Do you ever think about how many hours and how many dollars are lost because of poor communication? In this age of empowerment and shared accountability for the bottom line, everyone must take responsibility for communicating clearly.


Talk Isn’t Cheap dramatically illustrates how expensive a careless communication error can be. The cumulative cost of these sometimes small, sometimes devastating errors can chisel away at a company’s profitability.

Talk Isn’t Cheap demonstrates four practical, effective techniques for improving communication in the workplace:

• Make Yourself Clear
  - Plan before you speak
  - Don’t interrupt
  - Keep it simple
  - Be specific
  - Get feedback
  
  
• Add Reinforcement
  - Don’t assume
  - Repeat and rephrase
  - Use visuals to reinforce
  - Get a recap
  
  
• Listen Actively
  - Speak up if you’re confused
  - Ask questions
  - Reconfirm the answer
  
  
• Find the Hidden Message
  - Open a door
  - Don’t get defensive
  - Ask for a solution
  
  Using the skills demonstrated in Talk Isnt Cheap, viewers will communicate more clearly and reduce unnecessary costs in time, morale and money.
  
  
  

  Package Includes

  
  
  • Talk Isn't Cheap DVD (19 Minutes)
  • Leader’s Guide - 32 pages with reproducible worksheets
  • DVD includes PDF version of leader’s guide and is subtitled