Communicating Non-Defensively

Clear communication can be hampered when a message is sent or received in “self-defense” mode.

Have you ever expressed an opinion that led others to become defensive or hostile - even if you didn't mean it personally?

Many people have reasons for believing they're being attacked. Defensive behavior can lead to hurt feelings, arguments and hostilities, often affecting a variety of relationships.

The Defensiveness Chain that is created impairs communication and reduces productivity. Communicating Non-Defensively shows why everyone is naturally defensive and shows people how to get past it using five essential skills that promote a productive work environment.

Through visuals and exercises, the video training shows:

How to disengage from a defensive position
How to empathize and disarm a defensive person
How to inquire and focus on the issues
How to disclose ones own needs and goals non-defensively
How to depersonalize the issues

Viewers gain a clear understanding of why all people are naturally defensive, as well as learn the symptoms and consequences of inappropriate defensiveness. This video shows that we all must be responsible for how we deliver AND receive messages.

Participants will learn to:

Express themselves openly and effectively
Shift away from the defensive
Guide others toward better communication

This video package includes a leader's guide and participant's workbook.

produced by CRM

Style

Dramatic Vignettes

Uses

Workplace Issues
Communication
$150 Off Select Titles

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (10% off)
State and Local Government (10% off)
Federal Government (GSA) (10% off)
Non Profit (10% off)
University and Graduate School (10% off)
K-12 (10% off)
Consultants (10% off)

		Click here to view an excerpt of this program (.wmv) Download Windows Media Player

		Communicating Non-Defensively Leader's Guide Previ (.pdf) Download Adobe Reader