A.C.E. It! How To Solve Tough Workplace Problems
Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It!
Most employees will agree that they spend too much time trying to solve problems that arise during the workday. Although we can't ignore these problems, we can learn how to handle them when they surface!
ACE It! is a program that will help employees learn how to address and resolve stressful workplace problems by following the three easy steps of the A.C.E. Model.
The A.C.E. Model works because it systematically combines objective information with subjective feelings. When solving problems, asking questions will uncover the issues, clarifying goals will enhance performance, and evaluating options will improve decision-making. These processes, combined with practical wisdom, will help employees build workable solutions and ultimately create a more productive work environment.
The A.C.E. Model:
A - Ask fact & feeling questions
C - Clarify goals & identify concerns
E - Evaluate options & select workable solutions
KEY LEARNING POINTS
- Help employees and co-workers solve problems that affect their ability and willingness to do their jobs effectively
- Describe the benefits to individuals and the organization if daily performance problems are resolved effectively
- Help employees and co-workers solve problems that affect their ability and willingness to do their jobs effectively
- Gain the commitment of employees and co-workers to solve problems on their own (rather than expecting "others" to provide solutions)
* DVD (full length video, companion SMART-START® Problem Solving: What's Your Problem?, interview with subject-matter expert, Dr. Paul Green and TrainerTALK™ with Sue Mueller and classroom slides)
* VHS (19 minutes)
* Facilitator Guide (multiple agenda options)
* Reproducible Participant Materials
* Reproducible Self-Study Guide
* Online Program Resources
* Trainer Pack
produced by Visionpoint
Running Time: 19 minutes
Copyright Date: 2003
Style
- Dramatic Vignettes w/Instruction
Uses
- Workplace Issues
- Communication
