Conflict: The Rules of Engagement

Pat Heim

According to management consultant, author, and dynamic lecturer, Dr. Pat Heim, the day we're rid of conflict is the day we die.

Conflict, like death and taxes, is something we can bank on throughout our lives.

"But one of the great ironies about conflict," says Dr. Heim, "is that conflict is a central component for developing team cohesion in the workplace."

The art of conflict management on the job and in all interpersonal relationships is the subject of Conflict: The Rules of Engagement. Dr. Heim takes viewers through proven strategies which neutralize some conflicts straight out, or simplify complex conflicts into manageable ones. The end result is a more productive and respectful organization.

KEY LEARNING POINTS

Understand the dynamics of conflict management and resolution
Develop strategies for conflict management and resolution
Learn how to listen and communicate more effectively

This video package includes a workbook.

Style

Motivational

Uses

Workplace Issues
Communication

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (10% off)
State and Local Government (10% off)
Federal Government (GSA) (10% off)
Non Profit (10% off)
University and Graduate School (10% off)
K-12 (10% off)

		Conflict: The Rules of Engagement Leader's Guide (.pdf) Download Adobe Reader