Invisible Man Meets The Mummy

This entertaining video presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers -- internal, external or both -- and there's no place to hide from them. Not even in red tape.

Yet without realizing it, many capable people let red tape cloud their vision of what customer service is about. To illustrate this point, we've cast the employee as an inflexible mummy wrapped in red tape. The customer is invisible because the mummy just can't see him. But only temporarily -- because the eight skills for good customer service are soon revealed. Viewers learn how to put the customer first, and are made aware that it's possible to tailor procedures to customer needs without breaking rules.

This film is sure to elevate the quality of your customer service from the inside out. An important training tool for new hires and a valuable reminder for seasoned employees.

PARTICIPATES WILL LEARN

Flexibility -- policies and procedures are no good if they alienate your customer and their needs

Planning -- creating and implementing a solid plan of action increases efficiency

Attitude -- it's not merely what is said, but how, that imparts critical messages to customers

Measurement -- tracking progress provides effective tools for change

This video package includes a leader's guide and one copy of the participant workbook. Government and Healthcare versions are also available.

produced by CRM

Style

Humorous Presentation

Uses

Customer Service
Dealing With Difficult or Angry Customers
Government Training
Telephone Customer Service
$150 Off Select Titles

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (10% off)
State and Local Government (10% off)
Federal Government (GSA) (10% off)
Non Profit (10% off)
University and Graduate School (10% off)
K-12 (10% off)
Consultants (10% off)

		Click here to view a trailer from this program (.wmv) Download Windows Media Player

		Invisible Man Meets The Mummy - Preview Guide (.pdf) Download Adobe Reader

		Government Version - Information Sheet (.pdf) Download Adobe Reader

		Healthcare Version - Information Sheet (.pdf) Download Adobe Reader