An Inside Job: Meeting Internal Customer Needs

To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.

Everyone in an organization forms part of a ‘customer-service chain’, which leads from dealing with customers right through the business. In a hotel scenario, an investigator is called in to investigate mismanagement, and identifies how people in departments not dealing with customers are actually letting external customer service down.

Three steps to creating an effective internal customer perspective are identified:

1. Identify your internal customers
2. Consult with them about their needs
3. Serve them as if they were external customers

The Benefits:

- Suitable for everyone in a customer-focused industry
- Simple three-step process for adopting and motivating internal care awareness

This training package includes a course leader’s guide, delegate worksheets on disk, Powerpoint slides/OHPs on disk and self-study workbook on disk.

Style

Humorous Presentation

Uses

Customer Service
Internal Customer Service

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (10% off)
State and Local Government (10% off)
Federal Government (GSA) (10% off)
Non Profit (10% off)
University and Graduate School (20% off)
K-12 (20% off)

		An Inside Job - Full Preview (External Site)

		An Indside Job - Excerpt (.asx)