Skip to Navigation | Skip to Content

Products

Video Preview

An Inside Job: Meeting Internal Customer Needs - Full Preview

Order Now

Enterprise Media offers the following discounted pricing on this program:

  • Make your choice, type the desired quantity and click Buy Now.
  • Quantity:

You might also like...

To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.

Everyone in an organization forms part of a ‘customer-service chain’, which leads from dealing with customers right through the business. In a hotel scenario, an investigator is called in to investigate mismanagement, and identifies how people in departments not dealing with customers are actually letting external customer service down.

Three steps to creating an effective internal customer perspective are identified:

1. Identify your internal customers
2. Consult with them about their needs
3. Serve them as if they were external customers

The Benefits:

  • Suitable for everyone in a customer-focused industry 
  • Simple three-step process for adopting and motivating internal care awareness

This training package includes a course leader’s guide, delegate worksheets on disk, Powerpoint slides/OHPs on disk and self-study workbook on disc.

EnterpriseMedia.com X

Fresh, delicious, crisp...

Yes, we do still include a popcorn package with each DVD purchase. It’s our way of saying "thank you" for being our customer!

EnterpriseMedia.com X

Video Preview Login

Use the form below to login and preview the selected video. Please note that you may only view the same full preview twice.
Asterisks denote required fields.

Sign Up | Forgot Your Password?