Taking C.A.R.E. of Business

Taking CARE of Business can be used for your front line customer service staff. From greeting customers and gracefully managing several at once, to handling dissatisfied customers and keeping a fresh outlook at all times, Taking C.A.R.E. of Business emphasizes personal accountability as it teaches your employees to actively improve their customer service skills.

KEY LEARNING POINTS

Connect: Meet Customers "Where They Are"

Attention: Give All Your Customers Your Full Attention

Responsible: Take Ownership but Never Take Things Personally

Enthusiastic: Treat Each And Every Customer As Your Only Customer

This training package comes with a leader's guide and pocket cards.

Running Time: 23 minutes
Copyright Date:

Style

Motivational

Uses

Customer Service
Improving Sales, Attitude, and Service

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (25% off)
State and Local Government (25% off)
Federal Government (GSA) (25% off)
Non Profit (25% off)
University and Graduate School (25% off)
K-12 (25% off)
Consultants (25% off)

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