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Remember Me - Trailer

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Good customer service -- everyone seems to understand the theory, but few grasp the truly negative impact of encountering an endless array of careless, thoughtless "customer service" people. "I'll remember you if you remember me." That's the customer's bottom line and the conclusion of this award-winning film that explores customer service from the customer's perspective.

This is one of the most popular customer-service training videos in the industry. Participants will learn how caring consideration and a good attitude are the keys to customer satisfaction, how good customer service builds customers' trust, which in turn builds the business, how customers always win, and more.

Key Learning Points

  • Customers have choices – they can shop elsewhere
  • Understand how the customer feels in bad service situations
  • Try to see the situation from the customer's perspective

produced by CRM X

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Yes, we do still include a popcorn package with each DVD purchase. It’s our way of saying "thank you" for being our customer! X

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