What Do You Say?

When it comes to customer service challenges...the first few seconds and your first few words determine your
success or failure.

Fast paced, energetic and loaded with excitement... the "What do you Say?" Training Video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately.

Delivering up another large dose of fun... the "What do you Say?" Card Game is grounded in the real world. Employees have to think quickly as they win cheers, Service Bucks and points. It's a great mix of serious fun and high impact learning.

A powerful tool that no employee should be without... the "What do you Say?" Employee Handbook takes over where the training video and game leave off, providing practical answers to over 100 difficult customer service situations, including disruptive guests, diversity challenges, disability issues, etiquette and more.

"What do you Say?" will help you learn the key words and phrases needed to handle tough customer situations
with ease and confidence.

This training package includes:
* 1 What do you Say? video
* 10 What do you Say? Pocket Cards
* 10 What do you Say? Employee Handbooks
* 1 What do you Say? Card Game with Service Bucks
* 1 What do you Say? Customer Comment Program
* 1 30 Page Manager's Guide

Style

Humorous Presentation

Uses

Customer Service
Dealing With Difficult or Angry Customers
Improving Sales, Attitude, and Service
Retail Training

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (10% off)
State and Local Government (10% off)
Federal Government (GSA) (10% off)
Non Profit (10% off)
University and Graduate School (10% off)
K-12 (10% off)
Consultants (10% off)

		Click here to view an excerpt of this program. (.wmv) Download Windows Media Player

		What Do You Say? - Excerpt (.wmv) Download Windows Media Player