Skip to Navigation | Skip to Content


Video Preview

Glad I Could Help - Full Preview

Order Now

Enterprise Media offers the following discounted pricing on this program:

  • Make your choice, type the desired quantity and click Buy Now.
  • Quantity:

Additional Program Information

You might also like...

Real Customer Service Situations for Discussion

There's no tougher business situation than dealing with an angry customer, whether external or internal to your organization.

Now, you can equip employees to handle those calls and confrontations without getting rattled. They'll become experts at working through misunderstandings, misinformation and frustration over policies and practices, while helping angry customers feel heard and valued.

Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face. In each situation, employees will learn that by responding with a "glad I could help" attitude, customers will feel positive about the employee, the organization, and the way they have been treated-ultimately creating long-term customer loyalty.

Learning Point Highlights:

  • Understand that the number one thing that really matters to customers is how they are treated
  • Keep your focus on what you can do to solve a customer's problem
  • Exhibit a "glad I could help" attitude when dealing with customers
  • Make sure the customer is left with a positive, memorable impression X

Fresh, delicious, crisp...

Yes, we do still include a popcorn package with each DVD purchase. It’s our way of saying "thank you" for being our customer! X

Video Preview Login

Use the form below to login and preview the selected video. Please note that you may only view the same full preview twice.
Asterisks denote required fields.

Sign Up | Forgot Your Password?