How to Connect in Healthcare in 90 Seconds or Less

Nicholas Boothman

In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable. This engaging and motivational video will teach your team how to naturally make a genuine connection with patients, family members, co-workers...everyone they meet. And "How to Connect in Healthcare in 90 Seconds or Less" will result in:

* Increased patient satisfaction
* Strengthened co-worker relationships
* Improved customer service
* Raises in productivity & fun at work

In "How to Connect in Healthcare ...in 90 Seconds or Less", Nick Boothman uses real world healthcare scenarios to demonstrate the importance of building a trust relationship with those we serve.

KEY LEARNING POINTS

Choose the right ATTITUDE - be welcoming, empathetic, curious and resourceful

Send the right SIGNALS - with your face, body and voice

Get them TALKING - investing in listening pays off in trust

Package includes DVD or VHS, 1 52 page Leader's Guide, and 10 Pocket Reminder Cards

Style

Humorous Presentation

Uses

Customer Service
Healthcare Customer Service
Retail Training

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (10% off)
State and Local Government (10% off)
Federal Government (GSA) (10% off)
Non Profit (10% off)
University and Graduate School (10% off)
K-12 (10% off)

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