Service Heroes: Customer Service Turnaround

Baptist Health Care ranked in the 10th percentile in customer satisfaction just a few years ago. Now they are ranked #1 in an independent survey of over 600 hospitals! Their incredible turnaround makes for one of the greatest customer service stories ever told. This program offers real-life examples of service excellence. Your audience will be watching the story of one of the greatest service turnarounds ever.

At #10 on Fortune’s best workplaces list, they figured out how to be one of the most effective service providers anywhere, any industry. Their main secret is really just common sense: everybody can make a difference and is expected to do so. Watch how they did it and apply their lessons to your own organization!

KEY LEARNING POINTS

Be ready for moments of truth

Achieve through change

Always think "customer"

Find a way to make a difference

Teamwork works

Everyone must be involved, everyone!

Be a service hero

This program is part of the Customer Service Training Series, which is available with discounted pricing.

Exciting News! This program can now be streamed over the web! Would you like to see how easy it is? Check out the Streamed Learning Demo and see for yourself. Simply fill out the registration and take the tour, but don't forget to read the yellow notes!

Enterprise Media is the official lead distributor for this product.

Style

Documentary w/Instruction

Uses

Customer Service
Healthcare Customer Service

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (10% off)
State and Local Government (10% off)
Federal Government (GSA) (25% off)
Non Profit (10% off)
University and Graduate School (20% off)
K-12 (20% off)

		Preview an excerpt of this program (.wmv) Download Windows Media Player

		Click here to preview the entire program (.wmv, registration required) Download Windows Media Player

		Service Heroes - Leader's Guide (.pdf) Download Adobe Reader