Service Heroes: Customer Service Turnaround

Baptist Health Care ranked in the 10th percentile in customer satisfaction just a few years ago. Now they are ranked #1 in an independent survey of over 600 hospitals! Their incredible turnaround makes for one of the greatest customer service stories ever told. This program offers real-life examples of service excellence. Your audience will be watching the story of one of the greatest service turnarounds ever.

At #10 on Fortune’s best workplaces list, they figured out how to be one of the most effective service providers anywhere, any industry. Their main secret is really just common sense: everybody can make a difference and is expected to do so. Watch how they did it and apply their lessons to your own organization!

KEY LEARNING POINTS

Be ready for moments of truth

Achieve through change

Always think "customer"

Find a way to make a difference

Teamwork works

Everyone must be involved, everyone!

Be a service hero

Enterprise Media offers discounted pricing for education, government, and non-profit agencies on this program. For information on these discounts or for multiple copy pricing, please call us at 1-800-423-6021 or 617-354-0017.

Enterprise Media is the official lead distributor for this product.

Style

Documentary w/Instruction

Uses

Customer Service
Healthcare Customer Service