Six Steps to Greatness: Customer Service Agenda

This program introduces six of the key steps used to achieve a customer service turnaround. The content is specifically aimed at leaders with responsibility for implementing customer service strategies and attaining service improvement goals. Specific steps in the Baptist Health Care turnaround are shown. The service lessons apply to all organizations.

This program explains 6 of their key strategies. These are credible, battle-tested solutions aimed at fueling service improvement in any organization from a Fortune 100 company or a large government agency to a small non-profit.

KEY LEARNING POINTS

Create standards: achieve buy-in

Hire and train the standards

Get it done with teams

Recognize service heroes

Accept only winning attitudes

Measure, correct, and train incessantly

COMPLIMENTARY REVIEW (from Training Media Review)

“Customers will find an inspiring, fast-paced program that spells out the key ingredients for what it takes to make the very toughest customers pleased with the services they receive”

Enterprise Media offers discounted pricing for education, government, and non-profit agencies on this program. For information on these discounts or for multiple copy pricing, please call us at 1-800-423-6021 or 617-354-0017.

Enterprise Media is the official lead distributor for this product.

Style

Case Study w/Instruction

Uses

Customer Service
Healthcare Customer Service