Are You With Me?

Are You With Me? teaches employees the basic rule of telephone courtesy. Developing good telephone manners comes from making a personal connection with whomever is on the other line. Once you make the personal connection, all the basic do's and don’ts of telephone courtesy will soon follow.

From making calls, leaving messages, and putting people on hold, Are You With Me? connects all the rules of telephone courtesy to a single, easy-to-remember concept: Treat the person on the other end of the line as though they were right there in the same room with you.

KEY LEARNING POINTS

Making a call is like making a visit
Leaving a message is like making a call or visit
Putting a caller on hold is like asking a visitor to wait at the door
Transferring a call is like introducing two people

Package Includes:

DVD or VHS (22 Minutes)
Leader's Guide
Pocket Reminder Cards

Style

Dramatic Vignettes

Uses

Customer Service
Telephone Customer Service

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (25% off)
State and Local Government (25% off)
Federal Government (GSA) (25% off)
Non Profit (25% off)
University and Graduate School (25% off)
K-12 (25% off)
Consultants (25% off)

		Click here to watch the full program Are You With (.wmv, registration required) Download Windows Media Player

		Click here to view a portion of the Leader's Guide (.pdf) Download Adobe Reader

		Click here to view a trailer from this program (.wmv) Download Windows Media Player