Bad Apples

How to Deal with Difficult Attitudes

It’s sad but true--one or more “bad apples” can spoil a bunch of your best performers or undermine your organizational culture. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and class exercises introduce a proven, five-step process for dealing with difficult personalities in a diverse workforce.

Learning Point Highlights:

Teaches employees to recognize the impact of negative attitudes
Outlines a five-step process for eliminating negativity
Demonstrates how to apply the process to difficult vendors and customers

Purchase Includes

DVD
Facilitator Guide (multiple agenda options)
Reproducible Participant Materials
Reproducible Self-Study Guide

Style

Dramatic Vignettes

Uses

Customer Service
Improving Sales, Attitude, and Service
Retail Training

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