Support the S.A.L.E. for Service and Support Professionals

A part of The SALE Series, Support the SALE for Service and Support Professionals is specifically designed for professionals who support sales teams in their organizations. This program introduces a basic S.A.L.E. process which gives participants a comprehensive approach to supporting the sales process. Learning activities include opportunities to explore and practice skills and strategies for upselling, referring business and responding to challenging customer situations.

The S.A.L.E. Process:

S - Set the stage
A - Analyze needs
L - Link to solutions
E - Establish commitment

Learning Point Highlights:

Explains how to build trust with prospects and customers
Demonstrates ways to maintain customer loyalty when handling complaints
Describes how to recognize opportunities and "up sell" existing customers

The videos used in this program are:

S.A.L.E. One Step at a Time for Service and Support Professionals - 32 Minutes

S.A.L.E. Putting it all Together for Service and Support Professionals - 11 Minutes

S.A.L.E.S. Supporting the Sales Process - 14 Minutes

Resources

We can help you acquire Support the S.A.L.E. for Service and Support Professionals, a sales training DVD originally produced by VisionPoint, which was purchased and is now owned by Monad Trainer's Aide. This training program is part of a closeout inventory consisting of limited quantities, reduced in price, and once sold will not be available again.

Style

Dramatic Presentation

Uses

Sales Training
Dealing With Difficult or Angry Customers
Improving Sales, Attitude, and Service
Retail Training

		Support the S.A.L.E. - Full Preview (External Site)