Beyond Words for Healthcare

A Body Language Guide for Healthcare Professionals

Can you imagine a situation where you could communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can!

Day after day, your patients are communicating with you through body language – and you are communicating back to them through your body language.

Recognizing the most common body language cues can help you to understand what a patient may be thinking, but not necessarily saying. More importantly, learning body language cues can help you diagnose patients more accurately.

Beyond Words for Healthcare will improve your ability to communicate with patients. The major challenge that exists in the healthcare industry today is the ability to strike a balance between business efficiency and taking the time to provide needed bedside manners.

Key Learning Points

Understand the key body language cues that communicate proper bedside manners while still maintaining business efficiency
Improve communication between staff and patient
Express yourself in ways that will convey likable qualities to both patients and co-workers
Learn about the importance of facial expressions, hand cues, body positioning, and more

Includes a Comprehensive Discussion Guide

Style

Dramatic Presentation

Uses

Customer Service
Healthcare Customer Service

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (10% off)
State and Local Government (10% off)
Federal Government (GSA) (25% off)
Non Profit (10% off)
University and Graduate School (20% off)
K-12 (20% off)

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