Beyond Words: Customer Service and Sales Series

Are you ready to take your organization to the next level of sales and customer service?

In this 2-part video series, you will learn how to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication.

This can be achieved by understanding basic body language and the difference between Encoding and decoding your own as well as your customer's nonverbal communication.

What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This extremely interesting 2-part DVD series covers basic and intermediate skills necessary to understand and use body language effectively in sales or customer service.

In Part One, you'll learn the following basic body language skills as they relate to Customer Service and Sales:

Eye Contact
Eyebrow Flash
Genuine Smile
Handshake
Tilted Head

In Part Two you'll move on to more advanced body language learning.

The 6 Key Nonverbal Cues For Encoding

Holding The Floor
The Confident Voice
Eye Power
The Eye Zone
Power Positions
The Curse of The Sunken Chest

The 5 Key Nonverbal Cues For Decoding

The Tilted Head
Lying or Showing Doubt
The Steeple
The Crossed Arms
Evaluation Cue

This program is available as a series, or each part may be purchased separately.

Purchase Includes:

DVD Part 1 (11 Minutes)
DVD Part 2 (21 Minutes)
Discussion Guide – Part 1
Discussion Guide – Part 2

When you purchase this training video series on DVD, you'll get TWO copies of each DVD; let the training department keep one copy for classroom training and keep the second copy in employee training library so employees can watch it as needed.

Style

Dramatic Presentation

Uses

Customer Service
Improving Sales, Attitude, and Service

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (10% off)
State and Local Government (10% off)
Federal Government (GSA) (10% off)
Non Profit (10% off)
University and Graduate School (10% off)
K-12 (10% off)
Consultants (10% off)

		Beyond Words CS and Sales Part 1 - Full Preview (.wmv, registration required) Download Windows Media Player

		Beyond Words CS and Sales Part 2 - Full Preview (.wmv, registration required) Download Windows Media Player