The Excellence Files - Southwest Airlines

Watch Herb Kelleher and the Southwest Team as they break records in customer service, and have fun at work!

This award winning program has been called the sequel to In Search of Excellence. The Excellence Files gives you insights into what smart companies are doing to meet the changes and challenges of the future. This module featuring Southwest Airlines is now available on DVD.

File Title: Company Culture: Out of the Ordinary

Pick up where In Search of Excellence left off with the Southwest Airlines segment from The Excellence Files progam.

At Southwest Airlines you will see how a unique company culture has turned this airline into a leader in a very competitive business.

Running Time: 14 minutes
Copyright Date: 1997

Style

• Case Study

Uses

• Customer Service
• Business Case Studies
• Improving Sales, Attitude, and Service
• Management Skills
• Internal Customer Service

Click here for pricing DVD - English - Purchase $495 VHS - English - Purchase $495

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The Excellence Files

In Search of Excellence - Tom Peters