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It’s Your Call - Full Preview

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Additional Program Information

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Remarkable Customer C.A.R.E. On The Phone

Great customer service professionals make a choice. Everyday, with every customer, on every call, they choose to do all they can to make their customers experience as positive as it can be.

In other words, they know how to care.

From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, Its Your Call emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills.

Key Concepts 

  • Connect: Meet Customers "Where They Are"
  • Attentive: Give Every Customer Your Full Attention
  • Responsible: Own The Call; Never Take Things Personally
  • Enthusiatic: Treat Every Customer As Your Only Customer


Package Includes:

  • DVD (25 Minutes)
  • Leader's Guide
  • Pocket Reminder Cards X

Fresh, delicious, crisp...

Yes, we do still include a popcorn package with each DVD purchase. It’s our way of saying "thank you" for being our customer! X

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