It's Your Call - Customer CARE on the Phone

Remarkable Customer C.A.R.E. On The Phone

Great customer service professionals make a choice. Everyday, with every customer, on every call, they choose to do all they can to make their customers experience as positive as it can be.

In other words, they know how to care.

From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, Its Your Call emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills.

Key Concepts

Connect: Meet Customers "Where They Are"
Attentive: Give Every Customer Your Full Attention
Responsible: Own The Call; Never Take Things Personally
Enthusiatic: Treat Every Customer As Your Only Customer

Package Includes:

DVD or VHS (25 Minutes)
Leader's Guide
Pocket Reminder Cards

Style

Dramatic Presentation

Uses

Customer Service
Retail Training
Telephone Customer Service

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (25% off)
State and Local Government (25% off)
Federal Government (GSA) (25% off)
Non Profit (25% off)
University and Graduate School (25% off)
K-12 (25% off)
Consultants (25% off)

		Preview a portion of the Leader's Guide (.pdf) Download Adobe Reader

		It's Your Call - Full Preview (.wmv, registration required) Download Windows Media Player