Performance Matters - The Need for Constructive Criticism

John Cleese

Part of the Performance Matters Series

Hosted by John Cleese, this program will enable managers to employ criticism as a means of preventing the recurrence of mistakes and improving staff performance.

Nobody enjoys being criticized, which is why few managers relish the prospect of criticizing their staff - yet is has to be done.

Everyone makes mistakes, but no-one can be allowed to go on making the same mistake-and people shouldn’t have to wait until an appraisal to discover they have done something wrong.

The video is set in the offices of a district council, where an oversight in preparing for a meeting leads to the rejection of a sensitive planning application. The planning officer concerned shrinks from confronting an otherwise efficient assistant until a stern memo from the chief executive forces a rethink.

But rather than establishing what had happened and taking action to put it right, the officer makes a series of clumsy attempts to discipline the assistant-including a telling off in front of junior colleagues, failing to agree what had gone wrong and criticizing them personally rather than what they had done.

Learning how to handle the situation correctly means understanding how the problem arose, and the assistant is able to suggest a means of avoiding such mistakes in the future.

Key Learning Points

Helps managers understand that criticism is an essential part of a manager’s responsibilities
Shows why people should only be criticized for what they’ve done, not what they are
Emphasizes how criticism done badly can make things worse
Lays down seven rules for ensuring that criticism is conducted effectively and without acrimony

This program is part of the Performance Matters Series which is available with discounted pricing. The Series includes The Importance of Praise

Purchase Includes

DVD (24 Minutes)
Leader‘s Guide
Participant Worksheets
PowerPoint Presentation
Self-study Workbook

Style

Humorous Presentation

Uses

Leadership and Management
Hiring, Interviewing Skills, and Employee Retention
Performance Appraisal

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (20% off)
State and Local Government (10% off)
Federal Government (GSA) (20% off)
Non Profit (10% off)
University and Graduate School (20% off)
K-12 (20% off)

		Need for Constructive Criticism - Full Preview (External Site)