It's a Dog's World

New Release! 2nd Edition!

It's A Dog's World is a classic, bestselling training DVD for professionals in healthcare. In just 14 minutes you’ll never be able to view patient interactions the same way again! This light-hearted look through the “patient’s perspective” bypasses typical viewer resistance and engages the imagination as a typical patient’s journey is compared to his dog’s treatment at the vet’s office.

An impossible-to-ignore viewing experience and customer favorite!

Benefits

Provides actionable techniques for improving patient satisfaction scores
Demonstrates how to manage patient anxiety at key points of interaction
Models the fundamentals of patient-centered care in only 14 minutes
Works well for both staff meetings and formal training programs

A smile. A reassuring manner. Undivided attention. Thoughtful, thorough follow-up calls. In today's busy healthcare settings, these "little things'' often fall by the wayside.

But when it comes to quality initiatives and patient satisfaction, it's the little things that matter most.

This newly-updated version of the customer favorite It's a Dogs World shows that everyone employed in a medical office, hospital or clinic can make a difference in improving customer service.

The story follows a man and his dog who go out for a walk one day and end up needing medical attention - fast. Man goes to his healthcare provider, dog goes to the vet, but one patient ends up with a far better experience. Here's a hint: It's not the man. Turns out a dog's world is actually the nicest place to be if you get hurt.

It's a Dog's World shows:

The patient experience from the patient's point of view
Easy ways to reassure people at critical points in their medical journey
The importance of respecting the patient's time, feelings and dignity
How an unprofessional manner erodes patient trust
Why follow-through is so important
The fundamentals of patient-centered care

Whether they're a volunteer, nurse, nurse practitioner, tech, doctor or physician's assistant, Its a Dogs World reminds each and every healthcare worker that little things go a long way toward making patients feel more human - and less like a number. A variety of fun Dog's World training reminders are available to help you reinforce this message!

Package Includes

"It's a Dog's World" DVD or VHS containing the new 2nd Edition and the original 1st Edition
"It's a Dog's World" Leader's Guide to reinforce the principles of the video
CD-ROM with PowerPoint Presentation and PDF's of the Participant Handouts
10 Reminder Cards
1 Post-It® Notepad
1 Small Plush Dog
1 Bone-Shaped Pen
1 Dog Paws ID Card Lanyard

produced by CRM

Style

Humorous Presentation

Uses

Customer Service
Healthcare Customer Service
$150 Off Select Titles

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (10% off)
State and Local Government (10% off)
Federal Government (GSA) (10% off)
Non Profit (10% off)
University and Graduate School (10% off)
K-12 (10% off)
Consultants (10% off)

		Preview a clip from 'It's a Dog's World' (.wmv) Download Windows Media Player

		Preview Guide for 'It's a Dog's World' (.pdf) Download Adobe Reader

		It's a Dog's World 2nd Edition - Full Preview (External Site)