Retail Learning Library

The Retail Learning Library is a 7 DVD Series that covers:

Orientation

Selling skills

Customer service

Recruiting, Interviewing, and Hiring

Leadership Through Communication

Loss Prevention

Harassment and Discrimination

Actions and Attitudes (18 Minutes)

Today, more than ever, the biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop and enhance their customer service techniques by examining many vignettes focusing on five specific "Actions and Attitudes."

Building Your Team (12 Minutes)

Great teams don't just happen - they are carefully crafted over time. This program presents the simple techniques you can use anywhere to meet new recruits and get them interested in joining your team. The participant will learn specifically what to say during an initial meeting, how to follow up with the prospective recruit, and how to make the transition from casual conversation to a formal interview.

Five Star Selling (14 Minutes)

Perfect for new employees or to freshen-up seasoned veterans, this program presents a logical, five-step selling process which new hires can easily learn and start using with customers right away.

Leadership Through Communication (12 Minutes)

Leadership is a skill which must be developed and practiced. This program focuses on building new leaders for all divisions and at all levels of your retail organization. With an emphasis on communication skills, we learn some of the specific tools managers may use to improve individual and team performance.

S.T.O.P. Shop (15 Minutes)

The program presents simple loss prevention techniques which should become a part of every employee's routine. Specifically, the viewer will learn exactly what is expected of them in preventing losses. Topics include dealing with short change artists, spotting shoplifters, combating theft through positive customer service, and many more.

Welcome to the Team (10 Minutes)

This program discusses the basics of retail employment. Topics presented include: Job responsibilities, Basic loss prevention, Appearance and dress code and Safety

Zero Tolerance (8 Minutes)

This Harassment & Discrimination Awareness Meeting Opener covers definitions, inappropriate behaviors, what to do if you observe a problem, and what to do if you feel harassed.

Purchase Includes

7 DVDs (89 Minutes Total)
3 Guides
Reproducible Handouts

Style

Dramatic Presentation

Uses

Customer Service
Retail Training

		Actions and Attitudes Preview (.wmv, registration required) Download Windows Media Player

		Actions and Attitudes - Participant's Guide (.pdf) Download Adobe Reader

		Building Your Team - Full Preview (.wmv, registration required) Download Windows Media Player

		Building Your Team - Leader's Guide (.pdf) Download Adobe Reader

		Five Star Selling - Full Preview (.wmv) Download Windows Media Player

		Five Star Selling - Participant's Guide (.pdf) Download Adobe Reader

		Leadership Through Communication - Full Preview (.wmv, registration required) Download Windows Media Player

		STOP Shop - Full Preview (.wmv, registration required) Download Windows Media Player

		Welcome to the Team - Full Preview (.wmv, registration required) Download Windows Media Player

		Zero Tolerance - Full Preview (.wmv) Download Windows Media Player