Actions and Attitudes

Providing Extraordinary Customer Service

Today, more than ever, the biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop and enhance their customer service techniques by examining many vignettes focusing on five specific Actions and Attitudes.

Without these principles, many organizations will continue to provide the same “non service” that everyone else offers.

By studying the video and this companion workbook, participants will have the opportunity to practice each of these principles and learn to go beyond what the customer expects, and turn new customers into repeat customers.

There is no sale without service. The higher level of service, the more likely you will gain a customer for life. Sometimes that may even mean making a smaller sale the first time, in order to help the customer gain trust in you and your company.

Actions and Attitudes provides participants with an insight into seeing their own actions and attitudes from the customer’s point of view. After all, a seemingly innocent phone call can mean an excruciatingly long wait for a customer!

Purchase Includes

DVD (18 Minutes)
Participant's Guide
Reproducible Handouts

This program is part of the Retail Learning Library. Discounted pricing is available on series purchase.

Style

Dramatic Presentation

Uses

Customer Service
Retail Training

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (10% off)
State and Local Government (10% off)
Non Profit (10% off)
University and Graduate School (20% off)
K-12 (20% off)

		Actions and Attitudes - Participant's Guide (.pdf) Download Adobe Reader

		Actions and Attitudes - Part 1 (.wmv) Download Windows Media Player

		Actions and Attitudes - Part 2 (.wmv) Download Windows Media Player