In Search of Quality Series

Robert H. Waterman, Jr.

The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality.

In Volume 1 Quality Through People you'll visit the Wallace corporation to learn how they improved quality and customer service.

In Volume 2 Quality Through Systems you'll learn how Motorola developed it's quality program and set the initial standard of Six Sigma.

In Search of Quality - Series

Volume 1 - Quality Through People (63 Minutes)
Volume 2 - Quality Through Systems (66 Minutes)

In Search of Quality Volume 1: Quality Through People

Go on location to Wallace corporation and see how they improved quality, customer service and won the Malcolm Baldrige Award.

Quality Through People looks at the important role that the employees of the Wallace Company, a Malcolm Baldrige Award Winner, played in stimulating a quality-based corporate turnaround.

Wallace changed from a rigid hierarchical organization into a model of teamwork and personal empowerment. Discover how Wallace employees dedicate themselves to this vision each and every day.

Key Learning Points

Empower people to solve problems
Learn how leadership affects quality
Build customer/supplier relationships
Observe quality meetings in action

In Search of Quality Volume 2: Quality Through Systems

Quality through Systems looks at Motorola, a Malcolm Baldrige Award Winner. Motorola's most ambitious renewal strategy to date: total customer satisfaction through improved quality.

The company's five-year goal, Six Sigma, translates into reduced cycle time and near-zero defect quality - 99.9998% perfection. You will see how Motorola is meeting the challenge of Six Sigma through an innovative mix of company wide internal measurement systems, customer and supplier input, training, and quality leadership.

Key Learning Points

Teach employees to gain ownership in the quality program
Understand the importance of a reduction in defects
Watch the total quality process in action

Produced by Enterprise Media

Enterprise Media is the official lead distributor for this product.

Style

Case Study w/Instruction

Uses

Special Offers and Combo Packages
Business Case Studies
Quality

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (10% off)
State and Local Government (10% off)
Federal Government (GSA) (25% off)
Non Profit (10% off)
University and Graduate School (20% off)
K-12 (20% off)

		Volume 1 - Excerpt 1 (External Site)

		Volume 1 - Excerpt 2 (External Site)