Inside Information, , Enterprise Media

Inside Information

A silo-buster's guide to internal customer service

Most organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect and support as they do their external customers.

Inside Information will encourage employees to treat each other just as well as they treat the customer which will help take personal barriers down and boost communication.

You'll also find that this will help increase efficiency and improve working relationships.

The new release Inside Information demonstrates how employees can develop more effective working relationships with their colleagues, particularly those in other departments, through better internal customers service.

Learners will:

develop closer, more efficient working relationships with those in other teams/departments, along with a sense of trust and shared purpose

treat internal customers in the same way as external customers

give internal customers the best possible service

communicate effectively with internal customers and identify what they expect from one another

respect and support internal customers

Inside information is ideal for those who want to break down unproductive personal barriers ('silos') in their organizations and build productive working relationships with people from different departments.

Key Learning Points

What internal customer service is and why it is important

Meeting internal customer needs

Communicating with internal customers

Giving personal support

Purchase Package Includes

DVD (20 Minutes)

DVD Extras (7 Minutes)

Course leader's guide

Delegate worksheets on disk

Powerpoint slides on disk

Self-study workbook on disk